Operations Associate, Texas

About the Position

Operations Associate, Texas

Joyride is a pioneering marketplace in the automotive industry, specializing in unclaimed vehicle auctions. Founded by a team of entrepreneurs, car enthusiasts, and developers, Joyride aims to create the leading online auction platform for buying and selling unclaimed vehicles. Since launching in April 2020, we have been successfully conducting regular online auctions in major U.S. cities and are expanding into new markets. We are a lean, impactful team dedicated to making Joyride the top platform for unclaimed vehicle auctions.

Responsibilities

• Provide hands-on support to impound partners on the use of Joyride’s technology
• Field inbound customer support requests
• Assist with on-the-ground guerilla marketing campaigns
• Engage in outbound communications with our customers

Requirements

• Bachelor’s degree or equivalent
• 2+ years in an operations-based role
• Ability to work in a fast-paced, high-pressure environment
• Excellent organizational skills and an eye for detail
• Comfortable working autonomously
• Complete highly detailed tasks with tight deadlines
• Effectively manage multiple communication streams across many stakeholders
• Strong relationship-building skills both inside and outside of the organization
• Strong communicator. Experienced in managing multiple communication channels (chat, text, email, and phone)
• Well-versed with Excel and Google Suite

We Offer

• Opportunity to be part of a pioneering team in the automotive industry
• Work in a fast-growing, innovative company
• Competitive compensation package

About the Company

Joyride Autos is a new marketplace in the automotive industry, specializing in unclaimed vehicle auctions. Our mission is to create the leading online auction platform for buying and selling unclaimed vehicles, making the process easy and safe for all parties involved.

Application Process

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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