Operator Contact Centre Customer Service (Server)

About the Position

At IONOS, the leading European provider of cloud infrastructure, cloud services, and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture, and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Responsibilities

• Solve real problems. Investigate and troubleshoot server and hosting issues, working towards the right resolution and involving specialist teams when needed.
• Support customers end to end. Handle technical, account, and billing questions by phone, email, and live chat; take ownership and keep customers updated.
• Get closer to the technology. Work with Windows and/or Linux server environments and support installations, configuration, or maintenance activities within the team’s remit.
• Make useful recommendations. Identify when a different plan, product, or upgrade could genuinely help a customer and explain the value clearly, with the customer’s needs at the center of the conversation.
• Make the complex simple. Explain technical issues in everyday language and help customers build confidence using their services.
• Keep improving. Record cases accurately, notice recurring issues, share learning, and stay curious about new hosting technologies and products.

Requirements

• A genuine interest in technology, particularly servers, operating systems, networks, or web hosting-and the motivation to keep learning.
• A logical, investigative approach: you enjoy asking questions, testing ideas, and getting to the root of problems.
• Clear, friendly communication and the patience to support customers with different levels of technical knowledge.
• A sense of ownership, attention to detail, and the ability to stay calm when something goes wrong.
• A willingness to help with billing and account queries and to recommend suitable products when they meet a customer’s needs.
• Comfort working in a busy, customer-facing team and within the agreed shift pattern.

Nice to Have

• Personal tech projects-such as building a PC, running a home lab, hosting a website, experimenting with Linux, or running a game server.
• Familiarity with Windows or Linux, virtual servers, networking, DNS, or common web hosting concepts.
• Previous customer service, contact center, help desk, technical support, or consultative sales experience.
• IT study, training, or certifications. We’re interested in what you’ve learned, however you learned it.

We Offer

• Earn a £27,000 basic salary plus UNLIMITED sales commission potential
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programs
• Cycle scheme
• Free Parking
• Refreshments in break rooms and discounts at selected local restaurants
• Social events

About the Company

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age, as well as sexual orientation and identity, physical characteristics, marital status, or any other irrelevant factor subject to applicable law.

IONOS SE

Recruting Team IONOS

Hintern Hauptbahnhof 3-5

D-76135 Karlsruhe

[email protected]