Pega Lead Decisioning Architect - Associate Director

About the Position

Pega Lead Decisioning Architect - Associate Director

We are seeking a Pega Lead Decisioning Architect to enable our clients with the latest capabilities of Pega Customer Decision Hub (CDH) and by architecting innovative, scalable decisioning solutions that support the organization's strategic growth objectives. You will be a valued member of Cognizant's Communications, Media & Technology (CMT) practice, working collaboratively with client business stakeholders, Marketing Operations teams, and global onsite/offshore delivery teams.

Responsibilities

• Lead the end-to-end architecture and design of Pega Customer Decision Hub (CDH) solutions, ensuring seamless customer experiences and strict adherence to Pega best practices across client’s enterprise ecosystem.
• Provide strategic guidance on Next-Best-Action (NBA) design - spanning arbitration frameworks, engagement policies, treatments, contact policies, and multi-channel enablement - to support future scalability including new channels, lines of business, products, and services.
• Advise and support the Marketing Operations team on optimal application configuration methodologies, ensuring simplification of support, efficient updates, and full alignment with business stakeholder requirements.
• Lead client-facing discovery workshops and architecture sessions, translating complex decisioning concepts and design rationale to multi-level stakeholders with clarity, authority, and confidence - building trust in the proposed design and implementation journey.
• Drive the design and delivery of new Pega CDH product features not yet implemented at our clients, while mentoring Senior Decisioning Architects and developers across global onsite and offshore teams.

Requirements

• Deep, hands-on expertise with Pega Customer Decision Hub (CDH) - including arbitration, engagement policies, treatments, contact policies, and channel configuration at an enterprise scale.
• Proven Next-Best-Action (NBA) design experience - building and simulating strategy canvases, implementing prioritization frameworks, and configuring arbitration weighting across customer lifecycle use cases.
• Strong expertise in adaptive and predictive models - encompassing model lifecycle management, adaptive decisioning, propensity scoring, and text analytics.
• Enterprise architecture proficiency - integration patterns, enterprise application design, migration roadmaps, governance models, and release management frameworks.
• Demonstrated track record in client-facing engagement - leading discovery workshops, translating business KPIs (retention, conversion, NBA lift) into decisioning design, and steering de-customization and migration strategy conversations.
• Strong knowledge of Pega Platform version 25.1.x and integration technologies including Kafka, Teradata, Telium, Cassandra, and REST/SOAP-based application integrations.

Required Certifications

• ✅ Pega Lead Decisioning Architect (PLDA)
• ✅ Pega Decisioning Consultant
• ✅ Pega CSSA (Certified Senior System Architect)

Nice to Have

• Prior experience working within the Communications, Media & Technology (CMT) industry, specifically within telecom or media environments.
• Demonstrated ability to coordinate and mentor global, cross-functional teams of Senior Decisioning Architects and developers across time zones.
• Experience in leading organizational change conversations related to AI/ML-driven decisioning adoption and best practice governance.

We Offer

• Competitive salary between $180,000 - $210,000 depending on experience and other qualifications of the successful candidate.
• Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
• Benefits include Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, and Employee Stock Purchase Plan.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Applications will be accepted until 09/11/2026.

Please note that this position does not offer visa sponsorship or visa transfer support now or in the future.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.