Policy Servicing Specialist

About the Position

Policy Servicing Specialist

Join our team as a Policy Servicing Specialist in Taguig, Philippines, supporting life and annuities insurance clients with precise back office processes.

Responsibilities

• Perform policy servicing activities by updating policy records, maintaining accurate documentation, and ensuring every change request is processed within agreed timelines.
• Execute end-to-end back office tasks for life and annuities policy administration using MS Office applications to maintain consistent and reliable data quality.
• Handle incoming work items such as policy changes, premium adjustments, and beneficiary updates by following defined standard operating procedures and control guidelines.
• Review source documents and digital inputs to validate completeness, accuracy, and consistency before processing them into the core policy systems.
• Coordinate with internal teams through email and collaboration tools to clarify missing information and resolve discrepancies impacting policy servicing workflows.
• Prepare and maintain daily trackers, logs, and reports in spreadsheets to monitor volume, turnaround time, and quality of completed policy servicing transactions.
• Respond to queries from stakeholders by providing clear status updates on assigned work items, explaining actions taken, and documenting outcomes in the tracking systems.
• Adhere to rotational shift requirements by managing workload efficiently, handing over tasks clearly, and ensuring continuous coverage for time-critical processes.
• Follow compliance and risk guidelines by applying internal control checks, maintaining data confidentiality, and escalating exceptions to supervisors as required.
• Utilize MS Office tools to format correspondence, create simple templates, and prepare summaries that support policy servicing operations and process improvement discussions.
• Identify recurring issues in policy transactions by observing patterns, documenting findings, and suggesting practical improvements to enhance accuracy and efficiency.
• Maintain a high level of attention to detail in every transaction to minimize rework, reduce errors, and safeguard the integrity of customer policy information.
• Support the organization's purpose by delivering reliable policy servicing outcomes that help customers access their life and annuities benefits with confidence and trust.

Requirements

• Professional experience between one and three years in policy administration, back office operations, or similar support functions within financial services or insurance environments.
• Strong proficiency with MS Office applications including spreadsheets, word processing, and presentation tools to handle data documentation and reporting tasks effectively.
• Working knowledge of life and annuities insurance concepts such as policy issuance, endorsements, renewals, surrenders, and claims to interpret servicing requests accurately.
• Ability to read, write, and speak English clearly for processing documentation, understanding guidelines, and collaborating with colleagues and stakeholders across locations.
• Strong analytical and problem-solving skills with the capacity to review complex information, identify gaps, and apply appropriate actions within defined procedures.
• High attention to detail and quality orientation by consistently delivering error-free work, following checklists, and double-checking critical policy information.
• Adaptability to hybrid work arrangements and rotational shifts by managing time effectively, staying self-disciplined, and remaining responsive in a dynamic operations setup.

We Offer

• Competitive compensation and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Professional development and career growth opportunities.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.

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Benefits that help you thrive and grow

Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced, and healthy life.

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program, and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.

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