Principal Platform Architect

About the Position

About the Role

As a Principal Platform Architect, you will make an impact by serving as a trusted strategic advisor to customers, helping them maximize the value of their ServiceNow investment through platform vision, governance, architecture, AI adoption, and roadmap planning. You will be a valued member of the ServiceNow advisory team and work collaboratively with customer executives, enterprise architects, platform owners, delivery teams, implementation partners, and cross-functional stakeholders to drive business outcomes and long-term platform success.

Responsibilities

• Lead strategic platform architecture discussions, translating business objectives into scalable ServiceNow platform roadmaps and adoption strategies.
• Advise customers on technical governance, platform health, data architecture, integration strategy, and architectural best practices to ensure maintainability, security, performance, and upgradeability.
• Influence senior IT leaders, Enterprise Architects, Directors, and Vice Presidents on platform strategy, technology investments, and AI transformation initiatives.
• Conduct solution design reviews, identify risks proactively, and provide guidance to ensure alignment with ServiceNow standards and long-term business outcomes.
• Guide customers in the adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, agentic workflows, and AI governance frameworks.
• Mentor Platform Architects and technical consultants by sharing architectural frameworks, best practices, and technical expertise across engagements.
• Partner with customer and internal teams to drive platform health assessments, remediation plans, risk mitigation strategies, and continuous improvement initiatives.

Requirements

• 10+ years of experience in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
• 8+ years of experience working with the ServiceNow platform in architecture, consulting, or professional services environments.
• Proven experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
• Deep expertise in ServiceNow platform architecture, including data models, CMDB, integrations, platform security, performance, and lifecycle management.
• Strong experience conducting solution design reviews and advising on technical governance, technical debt remediation, and platform health optimization.
• Experience engaging and influencing executive stakeholders, including Directors, VPs, Enterprise Architects, and technology leaders.
• Strong understanding of AI-enabled enterprise transformation and practical experience advising on AI adoption strategies.
• Excellent communication, stakeholder management, consulting, and problem-solving skills.
• Ability to travel as required to support customer engagements.
• Any of Mandatory ServiceNow Certifications:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (minimum one workflow certification)
  • Certified Implementation Specialist – Data Foundations
  • ArchX Advanced Architecture
  • Now Assist Essentials Certification
  • Now Assist Executive Micro-Certification
  • Agentic AI Executive Micro-Certification

Nice to Have

• Certified Technical Architect (CTA) or active pursuit of certification
• Certified Master Architect (CMA) or active pursuit of certification.
• Expertise across multiple ServiceNow workflows such as ITSM, ITOM, HRSD, CSM, FSM, SecOps, or GRC.
• Experience delivering executive-level technology strategy and enterprise architecture initiatives.
• Knowledge of TOGAF or other enterprise architecture frameworks.
• Experience leading AI governance, responsible AI adoption, and organizational change management programs.
• Demonstrated thought leadership through mentoring, architectural frameworks, best-practice development, or community contributions.

We Offer

• Competitive salary
• Hybrid work model
• Opportunities for professional growth and development
• Comprehensive benefits package

About the Company

Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram resultados tangíveis e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em cognizant.ai ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.