Product Manager

About the Position

We are seeking a Senior Product Manager with 4+ years of experience in B2B, SaaS, CRM, platform, or enterprise products to join our team. This role offers an exciting and challenging opportunity in a fast-growing business group, allowing you to be part of a multicultural team of top professionals.

Responsibilities

CRM Core Product Management

• Own and continuously develop key areas of the CRM Core product.
• Identify product opportunities based on business needs, user feedback, analytics, market trends, and operational processes.
• Conduct discovery before committing significant resources to product development.
• Generate, validate, and prioritize product hypotheses.
• Define Product Vision, requirements, MVP scope, success criteria, and product metrics for initiatives.
• Maintain and prioritize the product backlog in alignment with domain strategy.
• Work closely with Engineering, Business Analysis, Design, Analytics, QA, and other teams throughout the product lifecycle.
• Analyze product performance after release and define further iterations based on results.

B2B Product Development

• Participate in defining the future B2B positioning and capabilities of the CRM product.
• Conduct market and competitor research across CRM, Customer Support, Customer Engagement, VIP Management, Contact Center, and other relevant iGaming solutions.
• Identify market gaps and potential competitive advantages for the product.
• Communicate directly with external business owners, customers, and partners to understand their processes, expectations, and constraints.
• Conduct customer discovery sessions and translate business needs into scalable product capabilities.
• Identify differences between internal processes and external customer workflows and propose flexible product solutions.
• Separate customer-specific customization requests from functionality that should become part of the core B2B product.
• Participate in defining product configuration and customization capabilities required to support different customers.
• Work on requirements for integrations with alternative iGaming platforms and external systems.
• Collaborate with technical teams to define scalable integration approaches.
• Support product demos, workshops, customer discussions, and potential pre-sales activities.
• Participate in evaluating the commercial and economic viability of new features and B2B initiatives.

Requirements

• 4+ years of experience in Product Management, preferably with complex B2B, SaaS, CRM, platform, or enterprise products.
• Strong understanding of the full product development lifecycle: discovery, research, requirements definition, prioritization, delivery, launch, and post-release analysis.
• Ability to independently identify and formulate product problems rather than simply process stakeholder requests.
• Strong experience conducting market, competitor, and product research.
• Ability to generate and validate product hypotheses using qualitative and quantitative data.
• Experience evaluating the business value and economics of product initiatives, including potential revenue impact, cost reduction, operational efficiency, ROI, and other relevant metrics.
• Strong analytical mindset and ability to make product decisions based on data.
• Experience working with multiple stakeholders with potentially conflicting expectations and priorities.
• Ability to conduct customer interviews, discovery sessions, workshops, and requirement-gathering sessions with business stakeholders and external customers.
• Experience translating complex business processes into scalable product solutions.
• Understanding of UX/UI principles, common interaction patterns, and ability to critically review product designs and user flows.
• Ability to define MVP scope and distinguish between customer-specific requirements and functionality that should become part of the core product.
• Experience preparing structured product documentation, including Product Vision, PRDs, business requirements, use cases, assumptions, dependencies, constraints, and success metrics.
• English Upper-Intermediate or higher, sufficient for regular communication with international customers and partners.

Nice to Have

• Previous experience in the iGaming industry.
• Experience with CRM, Customer Support, Contact Center, Retention, VIP Management, or Customer Engagement products.
• Experience developing B2B SaaS or white-label products.
• Experience working with external enterprise customers.
• Experience integrating products with third-party platforms, APIs, or alternative technology ecosystems.
• Understanding of iGaming platform architecture and key domains such as Player Management, Payments, Bonuses, KYC, Risk, Fraud, Marketing, and Customer Support.
• Experience with product monetization, SaaS pricing models, or commercial product packaging.
• Experience participating in pre-sales, product demos, RFP/RFI processes, or customer solution workshops.
• Basic understanding of system architecture and integration patterns.

Soft Skills

• Product ownership mindset takes responsibility for outcomes rather than simply completing assigned tasks.
• Critical thinking challenges initial requests and assumptions when a better solution may exist.
• Customer-oriented thinking understands customer needs while protecting long-term product scalability.
• Creativity and flexibility able to find alternative solutions when standard approaches do not fit customer processes.
• Strong communication skills able to communicate equally effectively with C-level stakeholders, business owners, engineers, designers, analysts, and operational teams.
• Negotiation skills able to balance customer expectations, business value, technical limitations, and product strategy.
• High level of autonomy capable of independently driving initiatives from problem identification to delivery.
• Structured thinking able to transform ambiguous problems into clear product concepts and requirements.
• Leadership without authority capable of aligning cross-functional teams and stakeholders around product decisions.
• Comfort with ambiguity able to operate in environments where requirements, business models, and technical constraints are not fully defined.

We Offer

• An exciting and challenging job in a fast-growing business group.
• The opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan.
• Work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
• Modern corporate equipment based on macOS or Windows and additional equipment are provided.
• Paid vacations, sick leave, personal events days, days off.
• Corporate health insurance program for your well-being.
• Referral program enjoy cooperation with your colleagues and get the bonus.
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
• Rewards program for mentoring and coaching colleagues.
• In-house Travel Service.
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays.

About the Company

Join PIN-UP and take your career to the next level. Create trends, don’t follow them. Be part of a dynamic team that values innovation, excellence, and professional growth.