Product Manager

About the Position

We are seeking a Senior Product Manager with 4+ years of experience in B2B, SaaS, CRM, platform, or enterprise products to join our team. This role is remote and available in Armenia, Azerbaijan, Cyprus, Poland, Ukraine.

Responsibilities

CRM Core Product Management

• Own and continuously develop key areas of the CRM Core product.
• Identify product opportunities based on business needs, user feedback, analytics, market trends, and operational processes.
• Conduct discovery before committing significant resources to product development.
• Generate, validate, and prioritize product hypotheses.
• Define Product Vision, requirements, MVP scope, success criteria, and product metrics for initiatives.
• Maintain and prioritize the product backlog in alignment with domain strategy.
• Work closely with Engineering, Business Analysis, Design, Analytics, QA, and other teams throughout the product lifecycle.
• Analyze product performance after release and define further iterations based on results.

B2B Product Development

• Participate in defining the future B2B positioning and capabilities of the CRM product.
• Conduct market and competitor research across CRM, Customer Support, Customer Engagement, VIP Management, Contact Center, and other relevant iGaming solutions.
• Identify market gaps and potential competitive advantages for the product.
• Communicate directly with external business owners, customers, and partners to understand their processes, expectations, and constraints.
• Conduct customer discovery sessions and translate business needs into scalable product capabilities.
• Identify differences between internal processes and external customer workflows and propose flexible product solutions.
• Separate customer-specific customization requests from functionality that should become part of the core B2B product.
• Participate in defining product configuration and customization capabilities required to support different customers.
• Work on requirements for integrations with alternative iGaming platforms and external systems.
• Collaborate with technical teams to define scalable integration approaches.
• Support product demos, workshops, customer discussions, and potential pre-sales activities.
• Participate in evaluating the commercial and economic viability of new features and B2B initiatives.

Requirements

• 4+ years of experience in Product Management, preferably with complex B2B, SaaS, CRM, platform, or enterprise products.
• Strong understanding of the full product development lifecycle: discovery, research, requirements definition, prioritization, delivery, launch, and post-release analysis.
• Ability to independently identify and formulate product problems rather than simply process stakeholder requests.
• Strong experience conducting market, competitor, and product research.
• Ability to generate and validate product hypotheses using qualitative and quantitative data.
• Experience evaluating the business value and economics of product initiatives, including potential revenue impact, cost reduction, operational efficiency, ROI, and other relevant metrics.
• Strong analytical mindset and ability to make product decisions based on data.
• Experience working with multiple stakeholders with potentially conflicting expectations and priorities.
• Ability to conduct customer interviews, discovery sessions, workshops, and requirement-gathering sessions with business stakeholders and external customers.
• Experience translating complex business processes into scalable product solutions.
• Understanding of UX/UI principles, common interaction patterns, and ability to critically review product designs and user flows.
• Ability to define MVP scope and distinguish between customer-specific requirements and functionality that should become part of the core product.
• Experience preparing structured product documentation, including Product Vision, PRDs, business requirements, use cases, assumptions, dependencies, constraints, and success metrics.
• English Upper-Intermediate or higher, sufficient for regular communication with international customers and partners.

Nice to Have

• Previous experience in the iGaming industry.
• Experience with CRM, Customer Support, Contact Center, Retention, VIP Management, or Customer Engagement products.
• Experience developing B2B SaaS or white-label products.
• Experience working with external enterprise customers.
• Experience integrating products with third-party platforms, APIs, or alternative technology ecosystems.
• Understanding of iGaming platform architecture and key domains such as Player Management, Payments, Bonuses, KYC, Risk, Fraud, Marketing, and Customer Support.
• Experience with product monetization, SaaS pricing models, or commercial product packaging.
• Experience participating in pre-sales, product demos, RFP/RFI processes, or customer solution workshops.
• Basic understanding of system architecture and integration patterns.

Soft Skills

• Product ownership mindset takes responsibility for outcomes rather than simply completing assigned tasks.
• Critical thinking challenges initial requests and assumptions when a better solution may exist.
• Customer-oriented thinking understands customer needs while protecting long-term product scalability.
• Creativity and flexibility able to find alternative solutions when standard approaches do not fit customer processes.
• Strong communication skills able to communicate equally effectively with C-level stakeholders, business owners, engineers, designers, analysts, and operational teams.
• Negotiation skills able to balance customer expectations, business value, technical limitations, and product strategy.
• High level of autonomy capable of independently driving initiatives from problem identification to delivery.
• Structured thinking able to transform ambiguous problems into clear product concepts and requirements.
• Leadership without authority capable of aligning cross-functional teams and stakeholders around product decisions.
• Comfort with ambiguity able to operate in environments where requirements, business models, and technical constraints are not fully defined.

We Offer

• An exciting and challenging job in a fast-growing business group.
• The opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan with the option to work remotely or on-site.
• Modern corporate equipment based on macOS or Windows and additional equipment provided.
• Paid vacations, sick leave, personal events days, and days off.
• Corporate health insurance program for your well-being.
• Referral program to enjoy cooperation with your colleagues and get a bonus.
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
• Rewards program for mentoring and coaching colleagues.
• In-house Travel Service.
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays.

About the Company

Join our team and be part of a dynamic and innovative environment where your contributions will directly impact our success. We value diversity, collaboration, and continuous learning, ensuring that every team member has the opportunity to grow and thrive.