Protection Officer – Case Management

About the Position

Protection Officer – Case Management

Provide protection case management for individuals experiencing or at risk of violence, coercion, or other protection concerns. Coordinate referrals and individual protection assistance while supporting safe and quality case management practices.

Responsibilities

• Identify and assess cases, obtain informed consent, develop case and safety plans, and provide appropriate follow-up and referrals.
• Maintain confidential case records and escalate urgent or complex cases to the designated supervisor.
• Maintain referral pathways and coordinate safe, consent-based referrals and case transfers.
• Assess and facilitate Individual Protection Assistance (IPA), including cash assistance where approved, in line with identified protection risks and approved procedures.
• Coach and support General Protection Assistants and contribute to case quality and supervision.
• Report anonymized protection trends and service gaps while maintaining confidentiality.
• Follow DRC safeguarding, PSEA, confidentiality, and Code of Conduct requirements.
• Maintain clear separation between assessment, approval, and payment responsibilities.

Requirements

• Degree in Social Work, Psychology, Social Sciences, or a related field; relevant diploma with substantial experience may be considered.
• Minimum 2 years of relevant humanitarian protection experience, including case management or supervised casework.
• Practical knowledge of informed consent, risk assessment, safety planning, confidentiality, referrals, and case closure.
• Experience supporting diverse populations in displacement or conflict-affected settings.
• Experience with IPA or cash-for-protection is an advantage.
• Ability to coach assistants, maintain accurate records, coordinate services, and identify cases requiring specialist support.
• Competence in Microsoft Word, Excel, and email.
• Willingness and ability to travel to remote locations under approved security arrangements.

Core Competencies

• Striving for excellence: Focus on reaching results while ensuring an efficient process.
• Collaborating: Involve relevant parties and encourage feedback.
• Taking the lead: Take ownership and initiative while aiming for innovation.
• Communicating: Listen and speak effectively and honestly.
• Demonstrating integrity: Uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment.

We Offer

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees; please refer to our website.

About the Company

Danish Refugee Council (DRC)

Founded in 1956, DRC is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate, and build sustainable futures for refugees and other displacement-affected people and communities.

By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our:

• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s, and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse, and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.

Location

• City: Ayod
• Country: South Sudan
• Workplace: Non-Relocatable

Contract

• Type: National contract
• Published: 30 Sep 2026
• Deadline: 09 Oct 2026

Job ID: 176881

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