QA Program Manager – Healthcare (Facets)

About the Position

QA Program Manager – Healthcare (Facets)

As a QA Program Manager – Healthcare (Facets), you will make an impact by leading end-to-end quality engineering programs for large-scale healthcare payer transformations. You will be a valued member of the Quality Engineering team and work collaboratively with senior client stakeholders, delivery teams, and cross-functional partners to ensure high-quality, predictable outcomes across complex programs.

Responsibilities

• Own and drive end-to-end QA program delivery for large-scale Facets implementations and integrations
• Define and lead test strategy, estimation, planning, execution, and governance across the full lifecycle
• Manage multi-vendor, multi-stream delivery models across onsite and offshore teams
• Oversee test execution, defect management, and release readiness, ensuring adherence to quality standards
• Drive program-level reporting, quality metrics, and SLA compliance for executive stakeholders
• Collaborate with business and technology teams to ensure alignment on requirements, risks, and delivery milestones
• Enable adoption of test automation and AI/GenAI-driven QA practices to improve efficiency and coverage

Requirements

• 12–18 years of experience in Quality Engineering / QA, with 10+ years in program or test engagement leadership roles
• Proven experience managing end-to-end QA delivery for large-scale Facets implementations
• Strong expertise in healthcare payer domain (claims, enrollment, benefits, provider, billing)
• Demonstrated experience managing complex multi-stream programs with onsite/offshore delivery models
• Experience in test strategy, planning, execution, defect management, and release governance
• Strong experience managing client SLAs, commercials, and governance at senior/executive level
• Hands-on exposure to test automation frameworks and modern QA practices
• Excellent stakeholder management and executive communication skills

Nice to Have

• Experience driving QA transformation initiatives (automation, AI/GenAI adoption)
• Strong understanding of integration ecosystems around Facets
• Proven ability to manage large distributed teams across vendors and geographies
• Experience working in regulated healthcare environments
• Ability to act as a trusted advisor to client leadership

We Offer

• Compensation: Annual salary between $96,750 to $153,000, depending on experience and qualifications
• Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

About the Company

Cognizant (Nasdaq: CTSH) is a creator of AI solutions and technology services provider that connects AI investment with business value by developing full-stack AI solutions for clients. Their deep industry knowledge, coupled with process and engineering expertise, enables them to incorporate the unique context of each organization into technology systems that amplify human potential, drive tangible results, and keep businesses at the forefront in an ever-changing environment. Learn more at cognizant.ai or @cognizant.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring presence in a client or Cognizant office in Baltimore, MD. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Application Process

1. Apply to the Opportunity: Find an open position that matches your skills and career goals and show us why you are the right fit for the job. If you don’t see the right opportunity, consider joining our Talent Community.
2. Connect with Your Recruiter: If one of our recruiters sees a match, they will arrange a brief introductory call to learn more about you and how your experiences and skills align with the position.
3. Showcase Your Skills: If you and our team want to move forward, you will have an interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
4. Decision Time: Our team will then review each candidate’s potential for success in the role. This step may take some time because we want to find the right opportunity for both you and us, but you can count on us to keep you informed.

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