QA Program Manager – Healthcare (Facets)

About the Position

QA Program Manager – Healthcare (Facets)

We're seeking a QA Program Manager – Healthcare (Facets) to lead end-to-end quality engineering programs for large-scale healthcare payer transformations in Baltimore, USA.

Responsibilities

In this role, you will:

• Own and drive end-to-end QA program delivery for large-scale Facets implementations and integrations
• Define and lead test strategy, estimation, planning, execution, and governance across the full lifecycle
• Manage multi-vendor, multi-stream delivery models across onsite and offshore teams
• Oversee test execution, defect management, and release readiness, ensuring adherence to quality standards
• Drive program-level reporting, quality metrics, and SLA compliance for executive stakeholders
• Collaborate with business and technology teams to ensure alignment on requirements, risks, and delivery milestones
• Enable adoption of test automation and AI/GenAI-driven QA practices to improve efficiency and coverage

Requirements

• 12–18 years of experience in Quality Engineering / QA, with 10+ years in program or test engagement leadership roles
• Proven experience managing end-to-end QA delivery for large-scale Facets implementations
• Strong expertise in healthcare payer domain (claims, enrollment, benefits, provider, billing)
• Demonstrated experience managing complex multi-stream programs with onsite/offshore delivery models
• Experience in test strategy, planning, execution, defect management, and release governance
• Strong experience managing client SLAs, commercials, and governance at senior/executive level
• Hands-on exposure to test automation frameworks and modern QA practices
• Excellent stakeholder management and executive communication skills

Nice to Have

• Experience driving QA transformation initiatives (automation, AI/GenAI adoption)
• Strong understanding of integration ecosystems around Facets
• Proven ability to manage large distributed teams across vendors and geographies
• Experience working in regulated healthcare environments
• Ability to act as a trusted advisor to client leadership

We Offer

• Annual Salary: $96,750 to $153,000, depending on experience and qualifications
• Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
• Work Model: Hybrid (presence in Baltimore, MD required)

About the Company

Cognizant (NASDAQ: CTSH) is an AI Builder and technology services provider that bridges the gap between AI investment and business value by helping clients build full-stack AI solutions. Leveraging our deep expertise in industry, business processes, and engineering, we embed the unique business context of organizations into technology systems, unlocking human potential to deliver proven results and help global companies stay ahead in a rapidly changing world. For more information, visit cognizant.ai.

Additional Employment Information

The compensation information provided is accurate as of the date of posting. Cognizant reserves the right to modify this information at any time, in accordance with applicable laws and regulations.

Applicants may be required to participate in an in-person or video conference interview and may be asked to present a valid state or government-issued identification at each interview.

Cognizant is an equal opportunity employer. We do not discriminate based on race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

Supporting Your Growth and Well-being

Our benefits programs are designed with you in mind, supporting a fulfilling and balanced life.

Economic Well-being

We regularly review market data to ensure that the value you bring is reflected in your compensation. Benefits go beyond salary and may include retirement and pension plans, financial education, and more.

Physical and Mental Health

We support your well-being through paid leave, flexible working arrangements where possible, health insurance, counseling, and mental health allyship programs.

Your Career, Your Way

With over 350,000 roles across new technologies, industries, and locations, Cognizant offers opportunities to develop the skills you need to build the career you want.

Real-world Impact

Think of the world-class brands you trust. Many of them rely on us to power their business for more. Here, you can turn bold ideas into solutions that improve lives around the world.

Your Career Journey with Cognizant

Here’s an overview of the hiring process. Note that the specifics may vary depending on the role and location. For more details, visit our FAQ.

Step 1: Apply for the Right Role

Find a job that matches your skills and career goals, and tell us why you’re the perfect fit. If you don’t see a role that fits, consider joining our Talent Community.

Step 2: Connect with a Recruiter

If our recruiters believe you’re a good match, they’ll set up a brief online meeting (initial contact) to learn more about you and how your experience aligns with the role.

Step 3: Showcase Your Skills

If both parties decide to move forward, you’ll interview with our hiring team. Depending on the role, this may include technical assessments or client interviews.

Step 4: Final Decision

Our team will then review all candidates to determine who is the best fit for the role. This step may take some time, but we’ll keep you updated along the way.

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