QA Program Manager – Healthcare (Facets)

About the Position

About the role

As a QA Program Manager – Healthcare (Facets), you will make an impact by leading end-to-end quality engineering programs for large-scale healthcare payer transformations. You will be a valued member of the Quality Engineering team and work collaboratively with senior client stakeholders, delivery teams, and cross-functional partners to ensure high-quality, predictable outcomes across complex programs.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring presence in a client or Cognizant office in Baltimore, MD. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Responsibilities

In this role, you will:

• Own and drive end-to-end QA program delivery for large-scale Facets implementations and integrations
• Define and lead test strategy, estimation, planning, execution, and governance across the full lifecycle
• Manage multi-vendor, multi-stream delivery models across onsite and offshore teams
• Oversee test execution, defect management, and release readiness, ensuring adherence to quality standards
• Drive program-level reporting, quality metrics, and SLA compliance for executive stakeholders
• Collaborate with business and technology teams to ensure alignment on requirements, risks, and delivery milestones
• Enable adoption of test automation and AI/GenAI-driven QA practices to improve efficiency and coverage

Requirements

To be considered for this role, you need:

• 12–18 years of experience in Quality Engineering / QA, with 10+ years in program or test engagement leadership roles
• Proven experience managing end-to-end QA delivery for large-scale Facets implementations
• Strong expertise in healthcare payer domain (claims, enrollment, benefits, provider, billing)
• Demonstrated experience managing complex multi-stream programs with onsite/offshore delivery models
• Experience in test strategy, planning, execution, defect management, and release governance
• Strong experience managing client SLAs, commercials, and governance at senior/executive level
• Hands-on exposure to test automation frameworks and modern QA practices
• Excellent stakeholder management and executive communication skills

Nice to Have

These will help you stand out:

• Experience driving QA transformation initiatives (automation, AI/GenAI adoption)
• Strong understanding of integration ecosystems around Facets
• Proven ability to manage large distributed teams across vendors and geographies
• Experience working in regulated healthcare environments
• Ability to act as a trusted advisor to client leadership

We Offer

• Annual Salary: Between $96,750 to $153,000, depending on experience and other qualifications of the successful candidate.
• Incentives: Eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
• Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

About the Company

Cognizant (NASDAQ: CTSH) is a builder of AI solutions and a provider of technology services. We bridge the gap between AI investments and enterprise value by building full-stack AI solutions for our clients. Our deep knowledge of sectors, processes, and engineering enables us to anchor an organization's unique context in technological systems. These systems enhance human potential, deliver tangible results, and give global enterprises an edge in a rapidly changing world. Discover more at cognizant.ai or @cognizant.

Note: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. This role is not able to offer visa transfer or sponsorship now or in the future.

Employment Conditions

Our employment conditions program is designed with you in mind - so you can enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly assess market data to ensure that the compensation aligns with the value you bring. Your employment conditions go beyond just salary and may include pension plans, financial education, and more.

Physical and Mental Health

We enable you to prioritize your well-being through paid leave, flexible working hours where possible, health insurance, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you have the opportunity to explore new technologies, sectors, and locations - and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they rely on us to power their business. Here, you turn bold ideas into solutions that improve lives around the world.

Your Path to Cognizant

Here’s what you can expect from our recruitment process. Please note that this may vary by role and location. Check our FAQs for more information.

Step 1: Apply for the Right Role

Find an open role that matches your skills and career goals and show why you’re the right fit for the role. If you don’t see a suitable role, consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a good match, they’ll schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to continue the process, you’ll engage with our recruitment team. For some roles, technical assessments and/or client interviews may also be required.

Step 4: Time for a Decision

Our team will then assess each candidate’s potential to succeed in the role. This step may take some time, as we want to find the right match - both for you and for us - but you can count on us to keep you updated.

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Note: This role is not able to offer visa transfer or sponsorship now or in the future.