QA Program Manager – Healthcare (Facets)

About the Position

QA Program Manager – Healthcare (Facets)

We are seeking a QA Program Manager – Healthcare (Facets) to lead end-to-end quality engineering programs for large-scale healthcare payer transformations in Baltimore, United States. This role is a hybrid position, requiring presence in a client or Cognizant office in Baltimore, MD.

Responsibilities

• Own and drive end-to-end QA program delivery for large-scale Facets implementations and integrations
• Define and lead test strategy, estimation, planning, execution, and governance across the full lifecycle
• Manage multi-vendor, multi-stream delivery models across onsite and offshore teams
• Oversee test execution, defect management, and release readiness, ensuring adherence to quality standards
• Drive program-level reporting, quality metrics, and SLA compliance for executive stakeholders
• Collaborate with business and technology teams to ensure alignment on requirements, risks, and delivery milestones
• Enable adoption of test automation and AI/GenAI-driven QA practices to improve efficiency and coverage

Requirements

• 12–18 years of experience in Quality Engineering / QA, with 10+ years in program or test engagement leadership roles
• Proven experience managing end-to-end QA delivery for large-scale Facets implementations
• Strong expertise in healthcare payer domain (claims, enrollment, benefits, provider, billing)
• Demonstrated experience managing complex multi-stream programs with onsite/offshore delivery models
• Experience in test strategy, planning, execution, defect management, and release governance
• Strong experience managing client SLAs, commercials, and governance at senior/executive level
• Hands-on exposure to test automation frameworks and modern QA practices
• Excellent stakeholder management and executive communication skills

Nice to Have

• Experience driving QA transformation initiatives (automation, AI/GenAI adoption)
• Strong understanding of integration ecosystems around Facets
• Proven ability to manage large distributed teams across vendors and geographies
• Experience working in regulated healthcare environments
• Ability to act as a trusted advisor to client leadership

We Offer

• Compensation: Annual salary between $96,750 to $153,000, depending on experience and other qualifications
• Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Additional Information

• Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.
• If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
• This role is not able to offer visa transfer or sponsorship now or in the future.