Revenue Operations Manager (Process)

About the Position

Revenue Operations Manager (Process)

Headway is on a mission to revolutionize mental healthcare by making it accessible to everyone. We're a Series D company with over $325M in funding and are looking for an exceptional Revenue Operations Manager to join our team. This role is pivotal in automating and optimizing our revenue motions using AI-native operations.

Responsibilities

• Build, ship, and iterate AI-powered workflows to reduce manual effort and provide faster, more reliable insights.
• Own and evolve core revenue workflows, making them scalable and AI-first as Headway grows.
• Lead major Rev Ops initiatives from problem definition and data analysis through implementation and rollout.
• Design workflows by shadowing representatives and partnering cross-functionally to address business and frontline rep priorities.
• Lead with data, using quantitative analysis to evaluate process performance, identify bottlenecks, set clear measures of success, and recommend ROI-driven improvements.

Requirements

• 5-7 years of experience in Revenue Operations, Business Operations, Strategy, or similar roles within high-growth, operationally complex environments.
• AI fluency: Ability to build, ship, and iterate revenue workflows using AI tools, partnering with R&D where necessary.
• Proficiency in SQL or the ability to quickly learn and use AI tools to pull and interrogate data independently.
• Strong track record of leading large, cross-functional projects involving engineering, systems, data, and process changes.
• Excellent communication skills to simplify complexity, create alignment, and drive teams toward action.
• Thrives in ambiguity, takes ownership, and is energized by building and scaling new capabilities.

Nice to Have

• Comfort with Python for cases where no-code solutions are not sufficient.

We Offer

• Competitive salary range: $121.6K - $190K per year.
• Comprehensive total rewards package including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity.
• Opportunity to work in a dynamic, high-growth environment with a mission-driven company.

About the Company

Headway is committed to building a new mental healthcare system that everyone can access. We started by solving the biggest barrier to care: insurance. With over 75,000 providers across all 50 states running their practices on our software, we are reimagining the experience of finding a therapist and investing in the platform foundations to enable this at scale. We are not just a billing layer; we are becoming the platform where care actually happens.

Join us and help change mental healthcare for the better.