SCCM / Intune / Windows Administrator (L3)

About the Position

Job Title: SCCM/ Intune/ Windows Administrator (L3)

Job Location: Hybrid - Des Moines, IA, USA.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

We are seeking an experienced SCCM / Intune / Windows Administrator (L3) to support enterprise endpoint management, modern workplace initiatives, endpoint security, and Windows platform administration. The ideal candidate will possess strong expertise in Microsoft Endpoint Configuration Manager (SCCM/MECM), Microsoft Intune, Windows 10/11 administration, endpoint security technologies, and PowerShell automation.

This role will be responsible for maintaining endpoint health, software deployment services, device lifecycle management, compliance enforcement, vulnerability remediation, and advanced troubleshooting within a large-scale enterprise environment.

Responsibilities

Endpoint Management & Modern Device Administration

• Administer, maintain, and optimize Microsoft Intune and SCCM/MECM environments for enterprise endpoint management.
• Manage device enrollment, provisioning, imaging, deployment, and lifecycle activities across Windows endpoints.
• Implement and support Windows Autopilot and modern device management solutions.
• Configure compliance policies, configuration profiles, device restrictions, and endpoint governance standards.
• Manage co-management environments integrating SCCM and Intune.
• Monitor endpoint posture and ensure adherence to organizational technology standards.

Software Distribution & Patch Management

• Package, test, deploy, and support enterprise applications using SCCM and Intune.
• Manage deployment of operating system patches, cumulative updates, feature updates, and third-party software patches.
• Monitor software distribution performance and deployment success metrics.
• Perform patch compliance reporting and remediation activities.
• Ensure endpoint systems remain compliant with security and operational standards.
• Coordinate patching schedules and maintenance windows with business and infrastructure teams.

Windows Administration

• Support and administer Windows 10 and Windows 11 enterprise environments.
• Manage OS migrations, feature upgrades, image maintenance, and deployment strategies.
• Troubleshoot Windows operating system issues related to performance, reliability, and user experience.
• Administer Active Directory integration and Group Policy configurations.
• Maintain Windows security baselines and hardening standards.
• Support endpoint performance optimization initiatives and system lifecycle planning.

Endpoint Security & Compliance

• Implement and maintain endpoint security controls aligned with enterprise security policies.
• Support Microsoft Defender for Endpoint, BitLocker encryption, and endpoint protection technologies.
• Conduct vulnerability assessments and coordinate remediation activities.
• Partner with cybersecurity teams to address security findings and policy compliance gaps.
• Ensure regulatory, audit, and organizational compliance requirements are met.
• Support Zero Trust and endpoint security initiatives.

Infrastructure Support & Advanced Troubleshooting

• Diagnose and resolve complex SCCM client, Intune enrollment, software deployment, and endpoint configuration issues.
• Support enterprise endpoint infrastructure including management points, distribution points, software update points, and related services.
• Perform root cause analysis (RCA) for recurring incidents and service disruptions.
• Act as an L3 escalation point for critical endpoint management issues.
• Collaborate with server, network, cloud, and security teams to ensure seamless endpoint operations.
• Maintain system stability and improve endpoint service availability.

Automation & Operational Excellence

• Develop, maintain, and enhance PowerShell scripts for automation and operational efficiency.
• Automate routine administration, health checks, reporting, and remediation activities.
• Build operational dashboards and executive reporting metrics.
• Monitor endpoint health, deployment performance, compliance status, and service quality metrics.
• Identify opportunities to reduce manual effort through process automation and standardization.

Documentation, Governance & ITSM

• Maintain runbooks, standard operating procedures (SOPs), and technical documentation.
• Support audit activities and compliance reviews.
• Participate in Incident, Change, Problem, Release, and Configuration Management processes.
• Ensure all activities comply with ITIL and organizational governance standards.
• Maintain accurate records for system configurations, deployments, and operational changes.

Requirements

Required Technical Skills

Endpoint Management

• Microsoft Endpoint Configuration Manager (SCCM/MECM)
• Microsoft Intune
• Microsoft Endpoint Manager
• Windows Autopilot
• Co-Management Architecture
• Device Enrollment & Lifecycle Management

Windows Administration

• Windows 10 Administration
• Windows 11 Administration
• Active Directory
• Group Policy Administration
• Windows Security Hardening
• Endpoint Configuration Management

Security & Compliance

• Microsoft Defender for Endpoint
• BitLocker Administration
• Endpoint Protection Policies
• Vulnerability Management
• Security Baselines
• Compliance Reporting

Scripting & Automation

• PowerShell Scripting
• Windows Automation Frameworks
• Task Automation
• Operational Reporting Automation

ITSM & Operations

• ServiceNow or other Enterprise ITSM Platforms
• Incident Management
• Change Management
• Problem Management
• Release Management
• Root Cause Analysis (RCA)
• SLA Management

What you’ll need to succeed (required skills)

• 8+ years of experience supporting enterprise Windows environments.
• Strong hands-on expertise in SCCM/MECM administration and Microsoft Intune.
• Experience managing enterprise endpoint deployments, patching, and compliance programs.
• Experience supporting large-scale Windows migration and modernization projects.
• Knowledge of ITIL Service Management practices.
• Experience working within managed services and SLA-driven environments.
• Proven experience supporting enterprise endpoint security initiatives.

We Offer

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a hybrid role requiring 3 days a week at client site in Des Moines, IA, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

About the Company

Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.

Benefits that Help You Thrive and Grow

Nuestro programa de beneficios está diseñado pensando en ti, para que puedas disfrutar de una vida plena, equilibrada y saludable.

Financial Well-being

Revisamos regularmente los datos del mercado para asegurarnos de que la compensación refleje el valor que aportas. Tus beneficios van más allá del salario y pueden incluir planes de jubilación, educación financiera, etc.

Physical and Mental Health

Te damos las herramientas para que priorices tu bienestar a través de tiempo libre remunerado, opciones de trabajo flexible cuando sea posible, planes de atención médica, servicios de asesoramiento, nuestro programa de Mental Health Allyship y mucho más.

Your Career, Your Way

Con más de 350,000 puestos en Cognizant, tendrás oportunidades de explorar nuevas tecnologías, industrias y ubicaciones, y desarrollar las habilidades que necesitas para hacer crecer tu carrera.

Real-World Impact

Piensa en las marcas más grandes en las que confías. Lo más probable es que ellas confíen en nosotros para ayudar a fortalecer su negocio. Aquí, convertirás ideas audaces en soluciones que mejoran la vida en todas partes.

Your Path to Cognizant

Esto es lo que puedes esperar de nuestro proceso de contratación. Ten en cuenta que puede variar según el puesto y la ubicación. Explora nuestras preguntas frecuentes para obtener más información.

Step 1: Apply to the Right Opportunity

Encuentra un puesto abierto que coincida con tus habilidades y objetivos profesionales y muéstranos por qué eres la persona indicada para el trabajo. ¿No ves la oportunidad adecuada? Considera unirte a nuestra Comunidad de Talento.

Step 2: Connect with Your Recruiter

Si uno de nuestros reclutadores ve una coincidencia, organizará una breve llamada introductoria para conocer más sobre ti y cómo tus experiencias y habilidades se ajustan al puesto.

Step 3: Showcase Your Skills

Si junto a nuestro equipo desean continuar con el proceso, tendrás una entrevista con nuestro equipo de contratación. Algunos roles también pueden requerir evaluaciones técnicas y/o entrevistas con clientes.

Step 4: Time to Decide

Nuestro equipo revisará entonces el potencial de cada candidato para tener éxito en el puesto. Este paso puede tomar algún tiempo porque queremos encontrar la oportunidad adecuada tanto para ti como para nosotros, pero puedes contar con que te mantendremos informado.

Still Haven’t Found the Right Opportunity?

Obtén las últimas actualizaciones sobre oportunidades de empleo, eventos de reclutamiento y noticias de la empresa, ¡adaptadas solo para ti!

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