SCCM / Intune / Windows Administrator (L3)

About the Position

Job Title: SCCM / Intune / Windows Administrator (L3)

Job Location: Hybrid - Des Moines, IA, USA.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

We are seeking an experienced SCCM / Intune / Windows Administrator (L3) to support enterprise endpoint management, modern workplace initiatives, endpoint security, and Windows platform administration. The ideal candidate will possess strong expertise in Microsoft Endpoint Configuration Manager (SCCM/MECM), Microsoft Intune, Windows 10/11 administration, endpoint security technologies, and PowerShell automation.

This role will be responsible for maintaining endpoint health, software deployment services, device lifecycle management, compliance enforcement, vulnerability remediation, and advanced troubleshooting within a large-scale enterprise environment.

Responsibilities

Endpoint Management & Modern Device Administration

• Administer, maintain, and optimize Microsoft Intune and SCCM/MECM environments for enterprise endpoint management.
• Manage device enrollment, provisioning, imaging, deployment, and lifecycle activities across Windows endpoints.
• Implement and support Windows Autopilot and modern device management solutions.
• Configure compliance policies, configuration profiles, device restrictions, and endpoint governance standards.
• Manage co-management environments integrating SCCM and Intune.
• Monitor endpoint posture and ensure adherence to organizational technology standards.

Software Distribution & Patch Management

• Package, test, deploy, and support enterprise applications using SCCM and Intune.
• Manage deployment of operating system patches, cumulative updates, feature updates, and third-party software patches.
• Monitor software distribution performance and deployment success metrics.
• Perform patch compliance reporting and remediation activities.
• Ensure endpoint systems remain compliant with security and operational standards.
• Coordinate patching schedules and maintenance windows with business and infrastructure teams.

Windows Administration

• Support and administer Windows 10 and Windows 11 enterprise environments.
• Manage OS migrations, feature upgrades, image maintenance, and deployment strategies.
• Troubleshoot Windows operating system issues related to performance, reliability, and user experience.
• Administer Active Directory integration and Group Policy configurations.
• Maintain Windows security baselines and hardening standards.
• Support endpoint performance optimization initiatives and system lifecycle planning.

Endpoint Security & Compliance

• Implement and maintain endpoint security controls aligned with enterprise security policies.
• Support Microsoft Defender for Endpoint, BitLocker encryption, and endpoint protection technologies.
• Conduct vulnerability assessments and coordinate remediation activities.
• Partner with cybersecurity teams to address security findings and policy compliance gaps.
• Ensure regulatory, audit, and organizational compliance requirements are met.
• Support Zero Trust and endpoint security initiatives.

Infrastructure Support & Advanced Troubleshooting

• Diagnose and resolve complex SCCM client, Intune enrollment, software deployment, and endpoint configuration issues.
• Support enterprise endpoint infrastructure including management points, distribution points, software update points, and related services.
• Perform root cause analysis (RCA) for recurring incidents and service disruptions.
• Act as an L3 escalation point for critical endpoint management issues.
• Collaborate with server, network, cloud, and security teams to ensure seamless endpoint operations.
• Maintain system stability and improve endpoint service availability.

Automation & Operational Excellence

• Develop, maintain, and enhance PowerShell scripts for automation and operational efficiency.
• Automate routine administration, health checks, reporting, and remediation activities.
• Build operational dashboards and executive reporting metrics.
• Monitor endpoint health, deployment performance, compliance status, and service quality metrics.
• Identify opportunities to reduce manual effort through process automation and standardization.

Documentation, Governance & ITSM

• Maintain runbooks, standard operating procedures (SOPs), and technical documentation.
• Support audit activities and compliance reviews.
• Participate in Incident, Change, Problem, Release, and Configuration Management processes.
• Ensure all activities comply with ITIL and organizational governance standards.
• Maintain accurate records for system configurations, deployments, and operational changes.

Requirements

Required Technical Skills

• Endpoint Management

  • Microsoft Endpoint Configuration Manager (SCCM/MECM)
  • Microsoft Intune
  • Microsoft Endpoint Manager
  • Windows Autopilot
  • Co-Management Architecture
  • Device Enrollment & Lifecycle Management

• Windows Administration

  • Windows 10 Administration
  • Windows 11 Administration
  • Active Directory
  • Group Policy Administration
  • Windows Security Hardening
  • Endpoint Configuration Management

• Security & Compliance

  • Microsoft Defender for Endpoint
  • BitLocker Administration
  • Endpoint Protection Policies
  • Vulnerability Management
  • Security Baselines
  • Compliance Reporting

• Scripting & Automation

  • PowerShell Scripting
  • Windows Automation Frameworks
  • Task Automation
  • Operational Reporting Automation

• ITSM & Operations

  • ServiceNow or other Enterprise ITSM Platforms
  • Incident Management
  • Change Management
  • Problem Management
  • Release Management
  • Root Cause Analysis (RCA)
  • SLA Management

Required Experience

• 8+ years of experience supporting enterprise Windows environments.
• Strong hands-on expertise in SCCM/MECM administration and Microsoft Intune.
• Experience managing enterprise endpoint deployments, patching, and compliance programs.
• Experience supporting large-scale Windows migration and modernization projects.
• Knowledge of ITIL Service Management practices.
• Experience working within managed services and SLA-driven environments.
• Proven experience supporting enterprise endpoint security initiatives.

We Offer

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is a hybrid role requiring 3 days a week at client site in Des Moines, IA, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

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About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and related technology services provider dedicated to helping businesses transform their AI investments into real value. With deep industry experience, process optimization, and engineering expertise, Cognizant integrates unique business scenarios into technology systems, empowering organizations to unleash talent potential, drive tangible results, and help global enterprises stay ahead in a rapidly changing environment. For more information, please visit cognizant.ai or follow us on @cognizant.

Additional Employment Information

Salary information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to participate in an on-site interview or video conference interview. Additionally, candidates may be required to present a valid government-issued identification at each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

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Benefits Designed to Help You Thrive

Our benefits programs are built around you-helping you enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly review market data to ensure your compensation reflects your value. Your benefits go beyond your paycheck and may include retirement plans, financial education, and more.

Physical and Mental Health

We empower you to put your physical and mental health first with paid time off, flexible work arrangements when conditions allow, medical coverage plans, mental health counseling, mental health ally programs, and more.

Your Career Development, Your Way

With more than 350,000 jobs available at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations, and build the key skills that drive your career forward.

Real-World Impact

Think about the well-known brands you rely on. Chances are, they rely on us to help power their business. Here, you’ll turn bold ideas into solutions that improve lives around the world.

Your Path to Cognizant

Here’s what you can expect as you move through the hiring process. Please note, the process may vary by role and location. Welcome to our FAQ to learn more.

Step 1: Apply for the Right Opportunity

Find an open position that matches your skills and career goals, and show us why you’re the best fit. Didn’t see the right opportunity? Join our Talent Community.

Step 2: Connect with Your Recruiter

If our recruiter believes you’re a good fit, they’ll schedule a brief introductory call to learn more about you, your experience, and your skills as they relate to the role.

Step 3: Showcase Your Skills

If you and our team are interested in moving forward, you’ll interview with our recruiting team. Some roles may also require a technical assessment and/or client interview.

Step 4: Make a Decision

Next, our team will evaluate each candidate’s potential to succeed in the role. As we want to find the best match for you and us, this step may take some time-but rest assured, we’ll keep you updated on the progress.

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