About the Position

Senior Account Manager (m/f/d)

Join JustRelate as a Senior Account Manager to manage B2B SaaS platform accounts, driving customer engagement and satisfaction.

Responsibilities

Product Discovery

Understand customer and user problems, needs, and workflows.
Work directly with customers and users to gather qualitative and quantitative insights.
Combine customer evidence, Product data, business context, and market signals to identify opportunities.
Frame Product problems and expected outcomes before moving into solutions.
Use prototypes and experimentation where useful to explore ideas and validate assumptions.

Product Delivery

Own Product initiatives from discovery through delivery, launch, and iteration.
Work closely with Engineering and Design to deliver the smallest valuable version and evolve it based on learning.
Make Product decisions and trade-offs that balance customer value, business priorities, and technical realities.
Navigate dependencies, technical constraints, and technical debt pragmatically to maintain momentum.
Validate that delivered capabilities create the expected customer and Product value.

Product Strategy & Prioritization

Contribute to Product vision, strategy, and roadmap.
Define clear Product goals and expected outcomes.
Prioritize based on customer value, business impact, evidence, and technical realities.
Make and communicate Product trade-offs.
Balance short-term delivery needs with longer-term Product direction.
Identify relevant dependencies, risks, and opportunities across Products and teams.

Go-to-Market & Adoption

Collaborate with Marketing, Sales, Customer Success, Support, and other relevant teams on launch and Go-to-Market readiness.
Ensure new capabilities can be clearly understood, positioned, and adopted by customers.
Use adoption, customer feedback, and market signals to inform further Product iterations.

Requirements

3+ years of Product Management experience.
Experience with B2B SaaS platforms or enterprise software.
Experience working in a cross-product or Platform environment.
Experience across the Product lifecycle: Discovery → Prioritization → Delivery → Go-to-Market → Iteration.
Strong understanding of Agile Product Development.
Experience working directly with customers and users.
Experience working closely with Engineering and Design.
Strong prioritization, decision-making, and Product trade-off skills.
Comfortable navigating technical constraints, dependencies, and technical debt.
Familiarity with APIs and integrations.
Comfortable using prototypes as a practical way to explore and validate Product ideas.
Comfortable using AI as part of everyday Product work.
Familiarity with Jira, Confluence, and Figma.
Fluent English, written and spoken.

We Offer

Join an experienced international team with offices in France, Germany, and Poland.
Flexible remote and hybrid working options.
Continuous learning, professional development, and language courses.
Modern equipment and collaborative working culture.
International events and team activities.
Performance-based annual bonus.
The opportunity to shape one of Europe's leading AI-powered Customer Engagement Platforms.

About the Company

JustRelate is a leading AI-powered Customer Engagement Platform with a mission to enhance customer interactions and satisfaction. Our team is dedicated to delivering innovative solutions that drive business success.

Contact

Do you want to join our team?

Email: [email protected]

Want to chat about the JustRelate platform?

Location: Paris, France

Contract type: Full-Time

Senior Account Manager (m/f/d)

Job description