Senior Analyst, Digital Marketing - Email Marketing

About the Position

Senior Analyst, Digital Marketing - Email Marketing

Reston, Virginia, United States

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities-ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Responsibilities

• Be a subject matter expert on your campaigns, using data to guide cross-functional teams toward effective email journeys.
• Project manage campaign requests to ensure timely delivery, smooth cross-functional coordination, and adherence to SLAs.
• Partner with Marketing Operations to ensure campaign strategies translate seamlessly into functional database segments.
• Collaborate with the global email strategy lead to test new concepts, share frontline insights, and help optimize broader email programs.
• Manage the email campaign request workflow via Asana to prevent audience conflicts and rush errors.
• Review builds, troubleshoot design issues in Knak, sync assets, and schedule campaigns in Marketo.
• Perform rigorous QA on subject lines, pre-header text, CTAs, and overall structural compliance before deployment.
• Build and refine target audiences using lead-specific fields and account-specific intent data (e.g., 6sense).
• Consult with Demand Gen and Field Marketing to recommend effective email frameworks, such as event sequences or nurtures.
• Execute A/B tests and implement dynamic content to personalize emails for specific segments.
• Analyze and report on core performance metrics (open rates, CTR, conversions) to identify areas for improvement on your assigned campaigns.

Requirements

• Minimum 3 years of hands-on email marketing experience (Marketo preferable).
• Strong project management skills with the ability to firmly but diplomatically ensure SLA adherence.
• Exceptional attention to detail-capable of immediately spotting a broken Marketo token, a missing link, or formatting errors.
• Understanding of how complex data (Salesforce, Marketo, intent data) informs audience segmentation and marketing influence.
• Strong analytical skills with experience translating metrics into actionable recommendations for stakeholders.
• Experience working within a matrixed organization with multiple teams (global, regional, demand gen, field marketing).
• Deep experience scheduling and launching emails in Marketo; Marketo Certification a plus.
• Proficiency with ecosystem tools like Knak, Litmus, and Opensense.
• Bachelor’s or master’s degree.

We Offer

• Competitive salary range: $87,500-$106,000 USD per year.
• Full-time position with comprehensive benefits including medical, dental, vision, life and disability insurance, 401(k) with match, paid time off, wellness reimbursement, and mental health benefits.
• Hybrid work model: three days in office (Mondays and Thursdays, plus one day selected by your organizational leader) and remote work for the rest of the week.

About the Company

We are a dynamic and adventurous marketing team, unafraid to push boundaries and achieve remarkable results. Though small in number, our team is agile and fiercely determined. Data serves as a foundation for our decision-making process, but our true passion lies in exploring new ideas and introducing groundbreaking concepts to our global network. Challenges excite us, as we view them as opportunities for growth and positive transformation. We are not merely observers of change; we actively initiate and drive it.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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