Senior Application Support Engineer

About the Position

We are seeking a Senior Application Support Engineer to join our team in Poland and Spain. This role involves providing 2nd line application support and resolving incidents, problems, and change requests.

Responsibilities

• Providing 2nd line application support and resolving incidents, problems, and change requests.
• Troubleshooting applications, databases, and system environments.
• Supporting releases, deployments, and system changes.
• Monitoring application performance and ensuring service stability.
• Coordinating technical activities and collaborating with internal teams, vendors, and customers.
• Creating and maintaining technical documentation and operational procedures.
• Supporting and mentoring junior team members.

Requirements

• Higher education/ minimum engineer/ bachelor
• Very good communication skills
• Good coordination skills
• Ability to work as a team member
• Supervising work of Junior Specialists
• Customer oriented
• Fluent English
• At least 5 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in work as second line support
• Ability to learn quickly new technologies and business processes
• Knowledge of relational data base (Oracle)
• Good knowledge of SQL/MS SQL, PL/SQL, Unix/Linux, Sharepoint
• Knowledge of Documentum platform (for system services based on Documentum)
• Ability to plan and organize work of teams
• ITIL Foundation Certificate
• Being fluent in at least one of the main IT technologies.
• Analytical skills
• Knowledge of software building process
• General knowledge of business processes
• Knowledge of ITIL and Release Management process (ITIL Foundation Certificate)
• Readiness to work in the project or operations

Nice to Have

• Experience in pharma industry or international company
• Good knowledge of Windows Server 2008, SQL Server 2008 and IIS 7
• Knowledge of HP ALM / HP Quality Center from administrative perspective

We Offer

• Participation in interesting and demanding projects.
• Flexible working hours.
• A great, non-corporate atmosphere.
• Possibility to work remote or hybrid (2 days per week from the office).
• Opportunities for development and promotion.
• Attractive package of benefits.

About the Company

Why is it worth joining TTMS?

• Flexible working hours: Not everyone feels comfortable working the standard 9 a.m. to 5 p.m. hours. We have been successfully running projects for many years despite diversified work patterns.
• Possibility of hybrid work: At TTMS, desk-to-desk work is what drives us, but we understand if someone prefers a hybrid model. We are equipped with all the necessary tools to work in a hybrid model.
• Great, non-corporate atmosphere: Professionalism, attention to the quality of work and a friendly, informal atmosphere are not mutually exclusive. A flat structure and natural, friendly relationships create the basis for creativity and innovation.
• Interesting, international projects: We create solutions for medium and large companies, we are present in Poland, Malaysia, Denmark, the UK, Switzerland, and India – the effects of your work will travel around the world. In TTMS you have an influence on the company’s success.
• Together towards climate neutrality: We select subcontractors to minimize the carbon footprint, organize bush plantings, save peat bogs – all to achieve climate neutrality in 2025. We are glad that we are attracting more and more people who also care about sustainable development and environmental protection.
• Friendly offices: Our offices are modern spaces that inspire employees and are environmentally friendly. Białystok is the kingdom of Marvel superheroes, Krakow is a soothing tropical forest, Wrocław is an art gallery, and the Lublin branch is a rock "hall of fame".

How to Apply

Sending CV

Include information about technical skills, knowledge of programming languages and IT tools, and possibly experience in projects.

Phone Screening

The interview is aimed at assessing the candidate’s suitability for the position and verifying basic information from the CV. It is also an opportunity to discuss the candidate’s expectations and briefly present the job description and working conditions.

HR + technical meeting

We talk about the candidate’s professional experience, but also expectations regarding the new job. This is also the moment to check references and confirm the authenticity of the information provided, which allows you to get to know the candidate better and assess his fit with the company’s organizational culture.

Client company meeting

The candidate is introduced to the client. This stage aims to match the future employee to a specific project, taking into account both their technical skills and design preferences, which maximizes the chances of successful cooperation.

Employment

We sign an agreement that includes the terms of cooperation, scope of duties, remuneration and other key aspects of employment, such as the rights and obligations of both parties. From now on, the candidate becomes an official employee of the company.

Onboarding + first day of work

A comprehensive process of familiarizing a new employee with the organization, team and tools, aimed at making it easier for him to join work as quickly and effectively as possible. In TTMS, we use an internal e-Learning platform to conduct modern onboarding.

Our Offices

Warsaw

The heart of our company and our command center

The Management Board of the company and management of individual business areas function here. On a daily basis, it is here that the most important, strategic and business decisions are made, as well as pro-ecological initiatives. The Warsaw branch – located in Varso Tower – aims to be the first to create a fully eco-friendly office using renewable Energy and environmentally friendly materials, which is confirmed by the BREEM certificate.

Kraków

Poznań

Wrocław

Lublin

Białystok

Łódź

Koszalin