Senior Business Analyst - Digital Banking

About the Position

We are seeking an experienced Senior Business Analyst - Digital Banking to support a transformation program within digital banking. The role requires strong core business analysis skills, including stakeholder engagement, requirements elicitation, process analysis, solution definition, and delivery support. You will work across business and technology teams to translate strategic objectives into practical, well-documented solutions.

Responsibilities

• Lead business analysis activities across discovery, definition, and delivery phases for complex change initiatives.
• Facilitate workshops and interviews with stakeholders to gather, challenge, and validate business requirements.
• Document current-state and future-state processes, business rules, assumptions, dependencies, and exceptions.
• Translate business needs into epics, user stories, acceptance criteria, and traceability matrices.
• Partner with product, technology, operations, and compliance teams to ensure solutions are aligned to business objectives.
• Support solution design by assessing options, identifying impacts, and clarifying business and functional requirements.
• Analyse data, process, and system interactions to support integration, reporting, and operational readiness.
• Identify risks, gaps, and dependencies early and work with stakeholders to resolve issues proactively.
• Support testing, defect triage, UAT coordination, and business sign-off to ensure quality delivery.
• Contribute to change impact assessment, process improvement, and implementation planning for business readiness.

Requirements

• Must have

  • 5+ years of extensive experience as a Business Analyst in complex transformation financial service applications.
  • Experience working with mini apps, microservices, and API-led integration requirements within financial services.
  • Basic understanding of customer onboarding workflows, compliance processes, and process lifecycle management.
  • Strong capability in requirements gathering, process mapping, stakeholder management, and documentation.
  • Experience translating business requirements into clear functional specifications and delivery artefacts.
  • Strong Agile delivery experience, including user stories, backlog refinement, and UAT support.
  • Excellent communication, facilitation, and influencing skills across business and technology teams.
  • Exposure to digital banking, financial services, or enterprise platforms.

• Nice to Have

  • Exposure to onboarding, workflow automation, or customer journey redesign.
  • Experience working with APIs, data migration, or enterprise integration projects.
  • Familiarity with document generation, e-signature, or compliance-related workflows.
  • Exposure to Salesforce or similar CRM platforms.

We Offer

• Location: Gurugram, India
• Relocation friendly
• Employment Type: FULL_TIME
• Seniority: Senior
• Languages: English (B2 Upper Intermediate)

About the Company

Luxoft is a global leader in digital transformation and technology services, empowering businesses to innovate and thrive in the digital age. Join our team and be part of a dynamic and forward-thinking organization.