About the Position

As a Senior Executive, Account Management (E-commerce), you’ll work closely with brands and Key Account Managers to manage client accounts, uncover growth opportunities, and turn data into strategies that drive online sales. You’ll be involved in client engagement, performance analysis, growth planning, and commercial opportunities, while collaborating with internal teams to bring campaigns and ideas to life. If you’re commercially driven, data-savvy, organized, and love working with clients, we’d love to have you on the team!

Responsibilities

Account Operations & Client Engagement

Act as a reliable point of contact for day-to-day client communications, ensuring high client satisfaction and positive NPS.
Assist Key Account Managers in preparing client presentations, performance reports, and regular business reviews.
Track project timelines, update status reports, and ensure all contractual SLAs and day-to-day operational deliverables are met.

Growth Strategy & Commercial Execution

Deliver expert recommendations on growth levers, campaign strategies, and promotional plans to optimize clients' online sales.
Conduct in-depth research on client performance, market trends, and competitor activity across e-commerce channels.
Analyze platform data and client insights to identify upsell or cross-sell opportunities for AnyMind Group’s tech and service solutions.
Collaborate with Key Account Managers to drive account retention, performance improvement, and long-term revenue growth.

Cross-Functional Collaboration

Work closely with internal operations, customer service, digital marketing, and product teams to ensure seamless execution of client campaigns.
Clearly communicate client briefs, agendas, and feedback to internal stakeholders to keep projects on track.

Requirements

Experience: Minimum 1–3 years of e-commerce experience, preferably with an e-commerce enabler, brand, or platform.
Education: Bachelor’s Degree in Business, Marketing, E-commerce, or a related field.
Commercial Mindset: Performance-driven, analytical, and comfortable working with e-commerce data and metrics to solve business challenges.
Communication & Relationship Skills: Strong interpersonal skills with high empathy, flexibility, and fluency in English (both written and spoken).

We Offer

Advanced AI tools for all positions
Creative office at KL ECO CITY
Competitive Salary
Performance Review (2 times per year)
Annual Performance Bonus
Annual Paid Leave
Marriage, Compassionate, and Parental Leaves
Health Insurance
Social Security
Monthly, Quarterly, Annual MVP Awards (prizes up to 8,000USD)
TGIF and other fun events at office

About the Company

Looking to kickstart your career with AnyMind Group? Head over here for our available positions.

Have a question for us? Reach out today and a relevant expert will be in touch with you.

Senior Executive, Account Management (E-commerce)

Job description