Senior IT Business Analyst

About the Position

KLx, the Portuguese subsidiary of Crédit Agricole S.A., is seeking a Senior IT Business Analyst to join our team in Lisbon. As part of our international banking group, you will contribute to the analysis, design, documentation, and delivery of business solutions within a global banking environment.

About the Role

We are looking for a Business Analyst to join our team and contribute to the analysis, design, documentation, and delivery of business solutions within an international banking environment.

You will act as the bridge between business stakeholders and technical teams, ensuring business requirements are accurately translated into functional specifications and successfully delivered through Agile methodologies.

Responsibilities

Business Analysis & Requirements Management

• Gather, analyze, and challenge business requirements.
• Translate business needs into clear functional specifications, user stories, and acceptance criteria.
• Facilitate workshops and discussions with business stakeholders to identify priorities and define solutions.
• Produce and maintain functional and technical documentation throughout the project lifecycle.

Solution Design & Functional Support

• Participate in the design of functional solutions aligned with business needs and technical constraints.
• Perform impact analysis and support decision-making processes.
• Collaborate closely with development teams to ensure requirements are correctly understood and implemented.
• Contribute to solution parametrization and configuration activities when required.

Stakeholder Management & Agile Delivery

• Act as the key point of contact between business stakeholders and technical teams.
• Support Agile ceremonies including backlog refinement, sprint planning, reviews, and retrospectives.
• Communicate project status, risks, and dependencies effectively.
• Promote continuous improvement and best practices within the team.

Requirements

• Minimum 5 years of experience as a Business Analyst.
• Fluent in French (C1) and comfortable working in English (B2/C1).
• Strong experience in requirements gathering, functional analysis, and solution design.
• Proven experience writing functional specifications, user stories, story mapping, and technical documentation.
• Experience with test preparation, execution, and validation activities.
• Good knowledge of SQL queries and database models.
• Good understanding of application and technical architectures.
• Experience working in Agile environments.

Nice to Have

• Experience in the banking industry.
• Experience with parametrization and configuration activities.

We Offer

• Competitive Salary + Bonus + Flex Benefits + Health Insurance.
• Hybrid working model, allowing you to combine onsite and offsite work.
• Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport.
• Canteen facilities (Breakfast + Lunch).
• Parking upon request (option to charge electrical cars).
• Free coffee, hot chocolate, and fruits.
• Training (Hard and Soft Skills).
• International environment with more than 15 nationalities.
• A people-oriented and friendly working environment.

About the Company

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group’s business lines. Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon.