Senior IT Support Engineer

About the Position

Senior IT Support Engineer

Want to use your energy and talent to tip the balance on climate change? Sweep is looking for a Senior IT Support Engineer to reinforce our IT operations.

Sweep is looking for a Senior IT Support Engineer to join our IT team. You’ll own our day-to-day support and device logistics as the company grows.

Climate change is the defining issue of our time. By empowering companies with technology that helps them manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us.

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Responsibilities

• Owning the IT helpdesk and handling day-to-day support for internal users across the macOS ecosystem, in line with our SLAs;
• Handling full device and fleet logistics: preparing, imaging, configuring, shipping, retrieving, repairing, and reassigning Macs and peripherals;
• Running hardware onboarding and offboarding for joiners and leavers, including during peak hiring periods;
• Managing device inventory and stock (spares, accessories, shipping materials) and keeping it accurate;
• Coordinating repairs, RMAs, and returns with vendors and couriers;
• Performing endpoint enrolment and management tasks via our MDM;
• Documenting procedures in clear, reusable runbooks and continuously improving our support processes.

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Requirements

• Qualifications

  • You are a senior, autonomous IT support / IT operations professional who can quickly become fully operational;
  • Deep hands-on experience with the macOS ecosystem and an MDM (e.g. Jamf, Kandji, or Mosyle);
  • Strong track record in device lifecycle, fleet logistics, and high-volume helpdesk operations;
  • Comfortable working on-site and handling hardware logistics in person;
  • Experience in a fast-paced, remote-friendly company;
  • Fluent in English and French, with excellent written and spoken skills;
  • Good problem-solving skills and attention to detail.

• Qualities

  • You’re genuinely happy owning high-volume BAU and backlog work;
  • You roll up your sleeves and get things done, no task is too small;
  • You are reliable, self-organised, and comfortable coordinating closely with an existing team;
  • You bring all-round communication skills and an ability to work collaboratively;
  • You aim for velocity;
  • You care about data privacy;
  • You care about our mission of creating a better future for all of us.

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We Offer

By joining Sweep, you'll be part of a company with a bold vision to change the world. Over the past six years, we've built solid foundations, and now we're ready to think even bigger. Joining us now means playing a real part in that next chapter.

Our hybrid work model, with offices in France (Paris, Montpellier), the United Kingdom (London), and the United States (Denver), gives you the flexibility to balance your personal and professional life while staying genuinely connected with your team.

As a B Corporation, we're dedicated to creating successful businesses that benefit everyone, including society and the planet.

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About the Company

Sweep is a sustainability data management platform. Though our primary focus is on environmental action, Sweep supports clients with all ESG goals, including waste reduction, water usage, biodiversity impacts, social equity, and transparency in governance.

We’re building a business that’s good for everyone, including society and the planet. That’s why we have B-Corp status and are an entreprise à mission, with our own committee that helps us keep to our manifesto.

We’re committed to building an inclusive company, with a diverse group of talented people who all feel valued, feel like themselves, and thrive.

Founded in 2020, we are on a mission to make a meaningful contribution to a better future for all of us.