Senior ITSM Consultant (ServiceNow Focus) with German

About the Position

We are seeking a Senior ITSM Consultant with a focus on ServiceNow to join our team in Warsaw. This role involves optimizing and transforming ITSM processes.

Responsibilities

• Advise clients on the introduction, optimization, and transformation of ITSM processes
• Analyze existing service management structures and define actionable improvements
• Design and evolve ITIL-based frameworks and governance models
• Lead and facilitate workshops, assessments, and stakeholder sessions
• Support the selection, implementation, and optimization of ITSM tools (primarily ServiceNow)
• Act as a strategic partner for IT leadership and business stakeholders
• Bring best practices, innovation, and fresh ideas into client organizations

Requirements

• 5+ years of experience in IT Service Management or IT consulting
• Strong understanding of:
  • ITSM processes, structures, and governance
  • ITIL best practices (ITIL knowledge required, certification is a plus)
• Experience working in client-facing roles as a consultant or advisor
• Strong analytical skills and the ability to translate insights into practical solutions
• Confidence in leading workshops and presenting to stakeholders
• Familiarity with ServiceNow or similar ITSM tools
• Excellent communication skills in English and German (C1 level)

We Offer

• Benefits for you and your loved ones: sports packages, medical care, life insurance
• Limitless growth: WeGrow - individual development plans, webinars and external trainings, Festiwal Rozwoju, access to learning platforms
• Celebrate in magenta style: an additional day off for your birthday/name day, anniversary leave, team-building events, internal contests
• Benefits tailored to your needs: access to the benefit platform, ZFŚŚ, unlimited phone offer (also for private use), special offer for T-Mobile products, as well as discounts from our partners
• Support, comfort, security: free parking spot and gym at the office (Warsaw, Marynarska), modem with Internet for home office, well-being and volunteering programs, Znam Talent - referral program, sports initiatives, DE&I employee resource groups

About the Company

Join our dynamic team in Warsaw and contribute to shaping the future of IT Service Management with ServiceNow.

Are you in? Apply!