About the Position

Senior Laboratory Systems Support Engineer

Cognizant is seeking a Senior Laboratory Systems Support Engineer to support and enhance laboratory systems, analytical instruments, and associated data workflows within a regulated pharmaceutical environment. This role is responsible for the lifecycle management of laboratory computerized systems, ensuring compliance with GxP requirements, data integrity standards, and regulatory expectations.

The ideal candidate combines laboratory systems knowledge, IT support expertise, and a strong understanding of pharmaceutical quality and compliance requirements. This role partners closely with Laboratory Operations, Quality Assurance, IT, and external vendors to ensure reliable, compliant, and efficient laboratory system performance.

Responsibilities

Laboratory Systems Lifecycle Management

Manage the end-to-end lifecycle of laboratory systems, including implementation, validation, maintenance, upgrades, and retirement.
Support Software Development Lifecycle (SDLC), Computer System Validation (CSV), and GxP compliance activities.
Coordinate system patching, backup, restoration, archival, and disaster recovery activities.
Maintain audit readiness through accurate documentation and adherence to validation and compliance requirements.
Support onboarding and decommissioning of laboratory systems and applications.

Laboratory Systems Support

Provide Level 1 and Level 2 support for laboratory software applications and instrument integration platforms.
Troubleshoot software, hardware, and connectivity issues affecting laboratory systems and analytical instruments.
Coordinate with desktop, network, and infrastructure support teams to resolve hardware and network-related issues.
Manage user access activities, including account creation, modification, and deactivation in accordance with established procedures.
Perform routine backup and restoration activities for standalone, benchtop, and enterprise laboratory systems.
Support software installations, upgrades, and configuration management activities.

Vendor Management and Coordination

Serve as the primary point of contact for laboratory system vendors and service providers.
Coordinate vendor-led installations, maintenance activities, repairs, and upgrades.
Monitor vendor performance against service level agreements (SLAs).
Manage vendor documentation, deliverables, issue tracking, and escalation management.
Facilitate vendor engagement during system incidents, hardware failures, and scheduled maintenance activities.

Compliance and Quality Support

Ensure laboratory systems operate in compliance with GLP, GMP, GxP, data integrity, and regulatory requirements.
Support Computer System Validation activities, including qualification documentation, testing, and change implementation.
Participate in Change Control, Deviation, CAPA, and Problem Management processes.
Maintain system-related procedures, SOPs, work instructions, and technical documentation.
Support internal, customer, and regulatory audits by providing system documentation, evidence, and responses to audit inquiries.

Cross-Functional Collaboration

Partner with laboratory personnel, Quality Assurance, Validation, and IT teams to resolve issues and improve system performance.
Collaborate with stakeholders to optimize laboratory workflows and system utilization.
Participate in continuous improvement initiatives that enhance operational efficiency, compliance, and data integrity.
Support laboratory business processes by ensuring systems align with operational and regulatory requirements.

Requirements

Bachelor's degree in Life Sciences, Computer Science, Information Technology, Engineering, or a related discipline.
Experience supporting laboratory systems within the pharmaceutical, biotechnology, healthcare, or regulated life sciences industry.
Good understanding of GxP regulations, including GMP, GLP, and data integrity requirements.
Knowledge of Computer System Validation (CSV) principles and regulatory compliance expectations.
Experience supporting laboratory software and instrument integration environments.
Familiarity with analytical laboratory instruments such as HPLC, GC, spectrophotometers, or similar technologies.
Experience using IT service management and ticketing platforms such as ServiceNow, Remedy, or equivalent.
Understanding of Change Management, Deviation Management, CAPA, and Problem Management processes.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work effectively in a cross-functional and highly regulated environment.

Nice to Have

Experience supporting laboratory informatics platforms such as CDS, LIMS, ELN, SDMS, or laboratory integration solutions.
Familiarity with FDA 21 CFR Part 11 and Annex 11 compliance requirements.
Experience supporting audit readiness and regulatory inspections.
Knowledge of system backup, restoration, and disaster recovery processes.
Understanding of pharmaceutical laboratory operations and analytical workflows.
Exposure to validation documentation, testing protocols, and qualification activities.

We Offer

Competitive salary range: $90,000 - $120,000 per year, depending on experience and qualifications.
Comprehensive benefits package including medical, dental, vision, life insurance, paid holidays, paid time off, 401(k), and more.
Opportunity to work in a hybrid model, combining onsite and remote work.
Professional development opportunities and a collaborative, inclusive work environment.

About the Company

At Cognizant, we help some of the world's leading life sciences organizations accelerate innovation and improve patient outcomes through technology, data, and digital transformation. You'll work with talented professionals on impactful projects in a collaborative and inclusive environment while continuing to grow your career and technical expertise.

We are committed to fostering a culture that values diversity, inclusion, continuous learning, and professional development.

Equal Opportunity Employer

Cognizant is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are respected, valued, and empowered to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable law.

How to Apply

If you are interested in this opportunity and meet the qualifications, please apply through our careers page. We look forward to reviewing your application.

Contact Us

For any inquiries regarding this position, please contact our recruitment team at [email protected].

Senior Lab Systems Support Engineer (Pharma)

Job description