About the Position

Senior Manager, Account Management

United States

About 360 Finance

360 Finance, part of the Modernize Home Services portfolio, is a point-of-sale financing platform designed to help contractors close more jobs and provide better purchasing power to homeowners. We partner with leading lenders to offer fast, flexible financing solutions, empowering contractors to offer smarter payment options at the kitchen table.

Responsibilities

Customer Growth & Account Management

Own revenue performance across assigned accounts and branches, driving increased financing adoption, close rates, and overall revenue growth through proactive engagement and performance management.
Develop and execute strategic account plans that align customer objectives with business outcomes, driving satisfaction, retention, and expansion opportunities.
Engage directly with decision-makers, including office managers, business owners, and executive stakeholders, to maximize product adoption and long-term value.
Monitor account health, identify risks and growth opportunities, and proactively implement strategies to improve customer performance.
Analyze customer data, performance metrics, and feedback to optimize financing utilization and business results.
Prepare and deliver executive-level business reviews, performance reports, and strategic recommendations.
Support customer onboarding and ensure smooth transitions from the sales team into long-term account management.

Team Leadership & People Management

Lead, coach, and develop a team of Account Managers, fostering a high-performance culture focused on customer success, retention, and revenue growth.
Establish clear performance expectations and accountability measures while providing ongoing coaching, feedback, and professional development opportunities.
Conduct regular one-on-one meetings, performance reviews, and career development planning to support employee growth and engagement.
Partner with leadership to recruit, onboard, and develop top talent within the Account Management organization.
Monitor team performance against key business metrics and implement strategies to continuously improve productivity, customer outcomes, and operational efficiency.
Serve as a subject matter expert and escalation point for complex customer issues, strategic opportunities, and cross-functional initiatives.
Identify and implement best practices, processes, and playbooks that drive consistency and scalability across the Account Management team.

Cross-Functional Leadership

Collaborate closely with lender operations, sales, product, engineering, and leadership teams to ensure exceptional customer experiences and alignment on business objectives.
Provide customer insights and market feedback to influence product enhancements, operational improvements, and go-to-market strategies.
Uphold company values and foster strong cross-functional relationships that support organizational success.

Requirements

6+ years of account management, customer success, sales, or relationship management experience, including:
- Experience managing customer portfolios and delivering results through both individual contribution and team leadership.
- Home services, financial services, lending, or point-of-sale financing experience strongly preferred.
- Demonstrated success coaching and developing high-performing customer-facing teams.
- Strong leadership skills with the ability to motivate, influence, and hold team members accountable for results.
- Proficiency in Salesforce and intermediate to advanced Excel skills; experience with business intelligence tools such as Tableau is a plus.
- Willingness and ability to travel up to 40%, including overnight and multi-day trips.
- Exceptional communication and presentation skills, with experience engaging executive stakeholders and facilitating customer training.
- Strong analytical skills and business acumen, with the ability to translate data into actionable business strategies.
- Proven ability to manage the full customer lifecycle, from onboarding through renewal and expansion.
- Ability to thrive in a fast-paced, evolving environment and effectively manage competing priorities.
- Highly organized, detail-oriented, and process-driven.
- Bachelor's degree preferred or equivalent combination of education and experience.

We Offer

Competitive salary range: $100,000 USD to $135,000 USD annually.
Performance bonus or commission and equity in the form of restricted stock units.
Participation in the Company’s standard employee benefits programs, including health care benefits, retirement benefits, paid days off, and other tax-reportable benefits.

About the Company

At Modernize (a QuinStreet division), our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.

Senior Manager, Account Management

Job description