Senior Manager - Inventory and Order Fulfillment

About the Position

Leading at Cognizant

This is a leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level drive our business strategy and inspire teams around our future, live the leadership behaviors, uphold our values in every action and decision, and nurture our people and culture to create a workplace where everyone can thrive.

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice-we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?

About the Role

As a Senior Program Manager, Inventory and Order Fulfillment Consulting, you will make an impact by leading complex supply chain transformation initiatives focused on inventory management, order fulfillment, operating model design, process harmonization, and AI-enabled supply chain capabilities. You will be a valued member of the consulting team and work collaboratively with clients, executive stakeholders, global delivery teams, and cross-functional Cognizant teams to design and deliver scalable transformation outcomes.

Responsibilities

• Lead global inventory management and order fulfillment transformation programs, including operating model design, process harmonization, inventory optimization, and order management transformation.
• Advise clients on core inventory management capabilities, including inventory planning, warehouse operations, inventory reconciliation, stock reservation, inventory visibility, and cycle count processes.
• Design and lead order fulfillment transformation across order capture, order promising, inventory allocation, fulfillment, shipping, and returns management.
• Shape AI-enabled supply chain use cases, including inventory reconciliation automation, intelligent inventory reservation, order capture AI, sales order assistants, order conversion automation, and control tower capabilities.
• Lead executive workshops, design sessions, stakeholder conversations, and the development of global process templates to support large-scale consulting delivery.
• Consistently demonstrate the Cognizant Way to Lead, including personal leadership, organizational leadership, and business leadership through collaboration, strategic direction, client focus, accountability, and results orientation.

Requirements

• 12+ years of experience in supply chain transformation, with deep expertise across inventory management, warehouse operations, order management, fulfillment processes, and logistics operations.
• 5+ years of experience leading global consulting programs in a client-facing environment.
• Demonstrated ability to lead global workshops, process design sessions, executive stakeholder engagement, and consulting-led transformation programs.
• Strong understanding of end-to-end order fulfillment processes, including order capture, order promising, inventory allocation, fulfillment, shipping, and returns management.
• Experience shaping transformation roadmaps that combine process, operating model, technology, data, and AI-enabled supply chain capabilities.
• Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, and Leading the Business.
• Embodiment of Cognizant’s Values: Work as One, Dare to Innovate, Raise the Bar, Do the Right Thing, and Own It.

Nice to Have

• Experience with Oracle Fusion SCM.
• Experience designing or delivering AI and GenAI use cases in supply chain.
• Experience with digital twin and supply chain control tower capabilities.
• Experience with process mining in a supply chain or order management transformation environment.
• Ability to translate complex supply chain challenges into practical, scalable consulting solutions for global clients.

We Offer

• Competitive salary between 105,000 CAD and $160,000 CAD annually, depending on experience, qualifications, location, and other job-related factors.
• Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
• Hybrid work arrangement requiring 4 days a week in a client or Cognizant office in Toronto, Ontario.
• Various wellbeing programs to support a healthy work-life balance.

About the Company

Cognizant (NASDAQ: CTSH) is an AI builder and technology services company that bridges the gap between AI investments and enterprise value by creating end-to-end AI solutions for our clients. Our deep industry, process, and engineering expertise helps us fuse the specific context of our clients’ organizations with technology systems to amplify human potential, create observable results, and help global enterprises stay ahead in a changing world. Learn more at cognizant.ai or @cognizant.

Cognizant is an equal opportunity employer. Employment decisions are based solely on merit, qualifications, and business needs at the time. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Benefits

Our benefits program is designed with you in mind, to help you live a balanced, meaningful, and healthy life.

Financial Security

We regularly review market data to ensure that your compensation reflects your value and contributions. Your benefits may include retirement plans, financial education, and more.

Physical and Mental Health

We empower you to prioritize your well-being with paid time off, flexible work arrangements, health insurance, counseling, our Mental Health Allyship program, and more.

Your Career Path, Your Way

With over 350,000 positions at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations, while developing the skills you need to grow in your career.

Real Impact

Think about the leading brands you rely on every day. Chances are, they rely on us to help strengthen their businesses. Here, you’ll turn bold ideas into solutions that improve the quality of life for people around the world.

Your Journey to Cognizant

Here’s what you can expect from our hiring process. Please note, steps may vary by role and location. Check out our FAQs to learn more.

Step 1: Apply for the Right Role

Find open positions that match your skills and career goals, and show us why you’re a great fit. Can’t find the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If our recruiter thinks you’re a good match, they’ll schedule a quick chat to get to know you better and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If both you and our team decide to move forward, you’ll interview with our hiring team. Some roles may require additional technical assessments and/or client interviews.

Step 4: Decision Time

Our team will evaluate each candidate’s potential to succeed in the role. This process may take some time as we look for the best fit for both you and us-but you can be confident we’ll keep you updated along the way.

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