Senior Project Manager/シニアプロジェクトマネージャ ー

About the Position

Senior Project Manager/シニアプロジェクトマネージャ ー

Keywords Studios, a global leader in media localization and translation services, is seeking a Senior Project Manager to join our team in Suginami City, Tokyo, Japan. Our team handles media localization and translation services for video games, ensuring expert quality control throughout the game development and translation process.

Responsibilities

Production Coordination

• Coordinate tasks and responsibilities among the global team and guide prioritization of work.
• Monitor capacity, distribute workload, and report to the Senior Production Manager on status to offer available time or request additional support as needed.
• Manage bank holiday coverage as required.
• Monitor flow of work and analyze data to ensure no backlogs or issues.
• Liaise with the client or Senior Production Manager as applicable on live work.
• Assist with management of projects if needed.

Processes

• Work with the PM team to document all processes and maintain documents in an up-to-date state.
• Proactively work with the PM team to identify areas for process improvement and implement efficiencies and technologies.
• Provide feedback to the Company stakeholders and/or Senior Production Manager on technical issues or potential improvements, utilizing feedback from PMs and linguists and assessing need and priority.
• Work with the Senior Production Manager and global team to ensure that the project’s specific workflows and KWS technical processes are followed.
• Be proactive in making decisions on work methods to be used on projects and on a team level, while liaising with the Senior Production Manager and following established standards and procedures defined by the Company and for the clients.

Finance

• Ensure the account(s) cost are within budget.
• Regularly review margins of the account(s).
• Analyze cost versus productivity.
• Liaise with the Senior Production Manager in ensuring that the team follows the global strategy.
• Coordinate with Senior Production Manager on invoicing process as needed, including getting spend report data and input of all revenue and costs into BPS if applicable.
• Oversee the approval of supplies and any related costs.
• Provide inputs on forecasting based on pipeline information from clients.
• Support implementation of any margin improvement actions as applicable.
• Provide financial reporting as needed.

Communication

• Communicate regularly and professionally with clients, liaising with them and the Senior Production Manager to understand their goals and expectations and anticipating/addressing client needs and concerns to prevent issues.
• Supervise the PMs' daily communication with the clients, ensuring it is professional and efficient, following up on issues as needed.
• Ensure the overall communication within the team happens regularly, fostering good working relationships with all the global team members as per KWS standards.
• Make sure the communication from the team and other internal or external stakeholders is addressed promptly and professionally.

Client Management

• Attend client meetings as needed.
• Coordinate and implement the client strategy as required.
• Keep Senior Production Manager duly informed about the account’s health and any challenges.
• Make sure that client complaints are promptly addressed, following KWS and internal applicable processes and involving the Senior Production Manager when needed by ensuring the Keywords CAPA process is followed.
• Liaise with clients to understand their goals and expectations and anticipate/address client needs and concerns to prevent issues.

Personal Development

• Provide support to team members and work with the Senior Production Manager to assess training needs and prepare a training plan that will help achieve department objectives and goals, while covering all the necessary project needs.

Requirements

• Experience either on videogames and/or localization sectors, be it on client or vendor side, with degree in Business, Audio, Translation, Computer Science or Games Development as an advantage.
• Familiarity with production workflows is a plus.
• Experience in working with CAT tools in general (and memoQ in particular) is an advantage.
• Good knowledge of PC and MS Office products is essential.
• Excellent English verbal and written communication skills.
• Experienced in client-facing communication in both English and Japanese is a plus.
• Business-level command of Japanese (JLPT N2 or higher) is a must.
• Ability to use good judgment to prioritize tasks.
• Good organizational and analytical skills.
• Able to work under pressure and meet deadlines in a remote, fast-paced, complex global environment.
• Able to manage sensitive and confidential information.
• Must be motivated and a team player, be predisposed for personal learning and training and effectively apply business specific technology and methodologies.

We Offer

• Health insurance, welfare pension insurance, occupational accident insurance etc.
• Commuting costs are covered up to 30,000 JPY per month
• Fukurikosei club
• Employee Assistant Program
• Holiday: Full weekly two-day system (Saturday and Sunday), Public holiday, Annual paid leave, Congratulations and condolences holiday etc.

About the Company

Keywords Studios is committed to creating a diverse, inclusive and supportive working environment. We are committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at Keywords Studios Applicant Privacy Notice.