Senior Strategy & Ops Lead, Post-Sale Product Adoption

About the Position

Senior Strategy & Ops Lead, Post-Sale Product Adoption

Remote - San Francisco, United States

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Responsibilities

Integrate new products into post-sale processes

• Proactively build the process for embedding every new product into existing post-sale workflows as it ships - sponsorship, enablement, and defined success metrics - so no new product launches into a vacuum.
• Partner with Product/R&D early in the launch cycle so adoption is designed for up front, not addressed after the fact.

Diagnose and close adoption gaps

• Review adoption data on an ongoing basis to identify where, and why, customers aren't adopting new products.
• Develop strategies to close identified adoption gaps, and personally execute against those strategies rather than only assigning them to others.
• Run a standing cross-functional cadence with Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing to turn adoption data into agreed, tracked action.

Drive execution across teams without direct authority

• Influence and coordinate action across the five post-sale teams above, none of which report into this role, using shared data, a standing cadence, and escalation through the VP of Customer Success when needed.
• Build and maintain relationships with leaders across each function to keep adoption a shared, prioritized outcome rather than a side project.

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Requirements

• 8+ years of experience in an internal-facing role (Strategy & Operations, Business Operations, Program/Project Management, or similar), with a proven track record of driving results on cross-functional initiatives without formal authority over the teams involved.
• Strong understanding of post-sale, customer-facing functions (implementation, customer success, customer education, or similar) - this role needs someone who has sat close to, or within, these motions before.
• Demonstrated ability to work autonomously and execute personally. This is not a pure coordination or delegation role; the person needs to be comfortable doing the work themselves, not just assigning it to others.
• Comfort operating with data - able to define metrics, build or work with dashboards, and use adoption data to prioritize and justify action.
• Strong written and verbal communication skills, including the ability to read out results and influence senior stakeholders.
• Experience at Samsara, or in a similarly matrixed, fast-moving organization, is a plus.

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We Offer

• Competitive Salary: $145,000-$212,500 USD annually
• Total Rewards: Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
• Flexible Working Model: Embrace a flexible working model that caters to the diverse needs of our teams. Offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements.
• Professional Development: A professional development stipend and comprehensive health and parental leave plans.
• Inclusivity: We welcome everyone regardless of their background and are committed to ensuring equal opportunity in employment for qualified persons with disabilities.

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About the Company

Samsara is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.