About the Position

Technical Support Engineer II

Bengaluru - BLR1

ID: JR12332 (for internal use only)

About the Role

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.

Responsibilities

Product Expertise: Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
Technical Troubleshooting: Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
Responsiveness & Resolution: Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-service ability for our end users.
Partnerships: Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
Feedback Loop: Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
Team Player: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Requirements

B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
Minimum 5 years of experience in support, engineering, or other technical roles.
Fluent English is a must.
Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
Excellent written and verbal communication skills, you can speak both Engineer and Human.
Strong bias for action, ability to dive deep, and insistence on the highest standards.
Ability to work in a hyper-growth environment with shifting priorities.
Willingness to work flexible hours during nights and weekends is preferred.
We are looking for someone with strong API/Mobile Apps experience.

Nice to Have

Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus.
Trilingual English, Spanish, and French is a big plus.
Strong familiarity with using CRMs like Zendesk or Salesforce.

We Offer

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

About the Company

Samsara's Mission

Improve the safety, efficiency, and sustainability of the operations that power the global economy.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

Technical Support Engineer II

Job description