Senior Support Operations Manager

PandaDoc·Salary not specified

Job description

About the Position

We are seeking a Senior Support Operations Manager to lead our support operations team at PandaDoc. Join us to enhance customer support and drive operational excellence.

Responsibilities

Lead and manage the support operations team
Develop and implement support strategies
Ensure high levels of customer satisfaction

Requirements

Proven experience in a similar role
Strong leadership and management skills
Excellent communication and problem-solving abilities

We Offer

Opportunity to work remotely
Be part of a leading company in the tech industry

About the Company

PandaDoc is a leading software company specializing in document automation and e-signature solutions. We are committed to providing innovative tools that help businesses streamline their document workflows.

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PandaDoc

Company Overview:PandaDoc empowers more than 40,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.Company Culture:We’re known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.Pandas work best when they’re happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.PandaDoc Tech Stack:Server part: Microservices, Python, Django, AsyncIO, NATS, Kafka, Amazon Web Services (AWS), PostgreSQL, Java, Hibernate, Spring Boot, RabbitMQ, Vertex, Docker.Client part: JavaScript, React, Redux, Redux-saga, Sass/styled components, webpack, jest/enzyme.Infrastructure: AWS (S3, Route53, EC2, VPC, KMS, ElasticCache, Cloudfront, Redshift and RDS), Terraform, Docker, Gitlab CI/CD, NATS, RabbitMQ, Kafka, NGINX, PostgreSQL.Mobile app: JavaScript, React, React Native, Redux, Mobile Web.