Senior Support Operations Manager
Job description
About the Position
Join PandaDoc as a Senior Support Operations Manager in RevOps.
Manage support operations remotely in the USA with competitive compensation.
Responsibilities
- Oversee and manage the support operations team
- Develop and implement support strategies
- Ensure high levels of customer satisfaction
Requirements
- Proven experience in support operations
- Strong leadership skills
- Ability to work in a remote environment
We Offer
- Competitive compensation
- Fully remote work environment
- Opportunity to work with a leading document workflow company
About the Company
PandaDoc streamlines proposals, quotes & other business document workflows - Trusted by 50K+ Clients - SOC 2, HIPAA & GDPR Compliant!
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Company Overview:PandaDoc empowers more than 40,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.Company Culture:We’re known for our work-life balance, kind co-workers, & creative virtual team-bonding events. And although our Pandas are located across the globe, we stay connected with the help of technology and ensure that everyone on our team feels, well, like a team.Pandas work best when they’re happy. We retain our talent by upholding our values of integrity & transparency, and selling a product that changes the lives of our customers.PandaDoc Tech Stack:Server part: Microservices, Python, Django, AsyncIO, NATS, Kafka, Amazon Web Services (AWS), PostgreSQL, Java, Hibernate, Spring Boot, RabbitMQ, Vertex, Docker.Client part: JavaScript, React, Redux, Redux-saga, Sass/styled components, webpack, jest/enzyme.Infrastructure: AWS (S3, Route53, EC2, VPC, KMS, ElasticCache, Cloudfront, Redshift and RDS), Terraform, Docker, Gitlab CI/CD, NATS, RabbitMQ, Kafka, NGINX, PostgreSQL.Mobile app: JavaScript, React, React Native, Redux, Mobile Web.
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