About the Position

Graphcore is one of the world’s leading innovators in Artificial Intelligence compute. It is developing hardware, software, and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.

We are seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Graphcore’s Arm-based hardware platforms across lab and data center environments.

Responsibilities

Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
Support engineering bring-up activities, including component validation and firmware interaction testing.
Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles.
Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability.
Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation.
Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics.
Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases.

Requirements

Essential

Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline.
7+ years experience with server hardware architectures and board-level debugging.
Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures.
Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure.
Strong collaboration skills and ability to work effectively in fast-paced engineering environments.
Excellent written and verbal communication skills.

Desirable

Experience supporting prototype or pre-production hardware bring-up.
Familiarity with data center facilities, including liquid cooling and power distribution systems.
Experience using Python, Bash, or automation tools for hardware validation or troubleshooting.
Exposure to structured failure analysis and reliability engineering methodologies.

We Offer

In addition to a competitive salary, Graphcore offers flexible working and a comprehensive benefits package designed to support your health, wellbeing, and financial future. Our benefits include medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), disability and life insurance, a 401(k) retirement plan, commuter benefits, wellness services, and an Employee Assistance Programme (EAP). We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.

About the Company

As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.

Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers, and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.

Senior Systems Engineer

Job description