Senior Tech Operations Specialist (all genders)
Primary stack
Job description
About the Position
Senior Tech Operations Specialist (all genders)
Distribusion Technologies is the world’s leading ground transportation marketplace, providing seamless access to ground transportation online. We are seeking a Senior Tech Operations Specialist to join our Control Room team in Berlin, Germany. You will play a vital role in managing ongoing escalations and ensuring seamless communication with our partners and management during issue resolution.
Responsibilities
- Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business.
- Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
- Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
- Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
- Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
- Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
- Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows, leveraging AI to help us scale as we grow.
- Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.
Requirements
- At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles, etc.
- Ability to successfully detect the root cause of incidents reported and provide analysis of the solution design on a high level.
- Product-oriented mindset: Bringing long-term risk prevention and mitigation strategies.
- Comfortable with investigating complex SQL queries and relational databases.
- Ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
- Experience with Jira and Prometheus, Grafana, New Relic, or other monitoring tools is a big plus.
- Ability to collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations.
- Fluent in English, with the ability to unravel complexity in a simple and understandable manner.
- Analytical, independent, and tech-savvy.
- Comfortable with fast-paced environments and heavy context switching.
Nice to Have
- Experience with BigQuery and PostgreSQL.
We Offer
- Workplace: Berlin, hybrid or Germany, remote
- Tech Stack: Tracking and analytics: Prometheus, Grafana, New Relic, BigQuery; Database: PostgreSQL; Project management: Jira
About the Company
Distribusion is the world’s leading ground transportation marketplace, giving travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com. We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.
How to Apply
For any queries, please reach out to your Talent Partner at ([email protected]).
Do you want to work on a product used by millions of people daily, with high load, availability, and scalability, and the most advanced technology? Come join us!
© Distribusion Technologies GmbH. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
We believe any part of the travel journey should be bookable from anywhere and that booking ground transportation tickets should be as easy as booking a flight.We developed the first global B2B booking API and the largest network of carriers and retailers in the industry.Through our platform, global travel brands connect with hundreds of bus, airport transfer, train and ferry providers. Travel retailers use our API to access the largest content while carriers benefit from a full end-to-end booking solution.We are building what is to become the world’s standard for ground transportation. We are active in 25+ countries across the globe with 10 million trips to 8.000+ destinations and more than 150 airports. Our technology is used by leading travel portals and serves thousands of travellers daily.Distribusion has been established five years ago and is well funded by some of Europe’s leading Venture Capital Funds.
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