About the Position

Senior Tech Operations Specialist (all genders)

Distribusion Technologies is the world’s leading ground transportation marketplace, providing seamless access to ground transportation online. We connect bus, rail, and ferry operators in 70+ countries with major online retailers like Google Maps and Booking.com. We are one of the fastest-growing startups in travel, backed by leading VCs, and we are ready to push beyond.

We are looking for a Senior Technical Operations Specialist to join our Control Room team. You will manage escalations, ensure seamless communication, and drive operational excellence.

Responsibilities

Operational Ownership: Ensure smooth and efficient processes across the business.
Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions.
Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions.
Data-Driven Insights: Leverage data analysis to uncover insights and identify optimization opportunities.
Strategic Project Leadership: Support and lead strategic and operational projects.
Continuous Improvement: Identify and implement key improvements in our product and tech systems.
Tool & Process Development: Work closely with the operations team to build and refine tools and processes.
Effective Communication: Manage internal and external communication effectively.

Requirements

At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles, etc.
Ability to detect root cause of incidents and provide high-level analysis of solution design.
Product-oriented mindset with a focus on long-term risk prevention and mitigation strategies.
Comfortable with investigating complex SQL queries and relational databases.
Ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
Experience with Jira and Prometheus, Grafana, New Relic, or other monitoring tools is a big plus.
Ability to collaborate with cross-functional teams to diagnose and resolve technical issues.
Fluent English and ability to unravel complexity in a simple and understandable manner.
Analytical, independent, and tech-savvy.
Comfortable with fast-paced environments and heavy context switching.

Nice to Have

Experience with SQL queries and relational databases.
Experience with Jira, Prometheus, Grafana, New Relic, or other monitoring tools.

We Offer

Opportunity to work on a product used by millions of people daily, with high load, availability, and scalability.
Work in the most advanced technology environment.

About the Company

Distribusion is shaping the future of travel and building the largest global network of transport providers and retailers. We are backed by leading VCs and have recently raised $80m in Series C funding.

Contact

Your Talent Partner (TP) and point of contact is Anh Do, and the Hiring Manager (HM) is Ygor Alvarez. For any queries, please reach out to your Talent Partner at ([email protected]).

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Workplace: Berlin, hybrid or Germany, remote

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Senior Tech Operations Specialist (all genders)

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