About the Position

Senior Technical Success Manager

Location

City: Boston, Massachusetts
Country: United States
Remote: Available
Work Location Type: Hybrid

Employment Type

Type: Full Time

Compensation

Salary: $114,240 – $142,800 per year
Offers: Equity, Commission ($28,560 – $178,500)

Responsibilities

Orchestrate near term, mid term, and long term strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
Build and foster trusted relationships with leaders across customer engineering and security organizations to drive adoption and retention.
Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
Advocate internally for customer needs, partnering proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
Prepare and facilitate strategic business reviews (QBRs), using data-driven storytelling to demonstrate ROI and identify expansion opportunities.
Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.

Requirements

5+ years of experience in a customer-facing technical role, successfully engaging executives and technologists to solve business problems with advanced technologies.
Experience working closely with highly technical customers in the Enterprise (Fortune 100) space in North America.
Strong working knowledge of developer or application security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
Experience leading technical or engineering programs, with a proven record of thought leadership and business case development.
Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end users to executives.
Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.

Nice to Have

A developer background, coding experience, or deep familiarity with modern DevOps environments.
Prior experience in a direct or matrixed role leading technical transformation project teams.
A track record of problem-solving and innovation in developing technology programs.
A Bachelor's degree in computer science, technology, engineering, math, business, or equivalent experience.

We Offer

Hybrid working: You'll spend three days a week with your team at your local office, with flexibility built in. Remote options are available for specific roles.
Time off: Recharge with ample PTO, dedicated wellness leave, local public holidays, and generous paid parental leave for growing families.
Health and wellbeing: Your health matters to us. We support your total well-being with comprehensive medical benefits, mental health care, and an annual wellness stipend to support your personal needs.
Financial and everyday benefits: Beyond your paycheck, you're covered with life and disability protection, retirement contributions, and a monthly stipend to help keep your home office running smoothly.

About the Company

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Equal Employment Opportunity

Snyk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Senior Technical Success Manager

Job description