About the Position

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent.

Responsibilities

Support clients with incident management, request fulfillment, and escalation handling within a structured support environment.
Utilize practical knowledge of common enterprise end-user technologies such as operating systems, collaboration platforms, and productivity tools.
Use ticketing and service management platforms to log, categorize, prioritize, and track issues with emphasis on accurate data capture and workflow compliance.
Communicate effectively with users, technical teams, and business stakeholders in both onsite and remote settings.
Analyze support trends, interpret performance metrics, and translate findings into actionable recommendations that optimize service desk processes.
Create and maintain knowledge base content including step-by-step resolution guides and user-facing help materials that enhance self-service.
Demonstrate strong problem-solving orientation with the capacity to handle multiple concurrent tickets while maintaining focus on quality outcomes and timely resolution.

Requirements

Strong experience with service desk operations.
Practical knowledge of common enterprise end-user technologies.
Proven skills in using ticketing and service management platforms.
Clear and professional communication capabilities.
Ability to analyze support trends and interpret performance metrics.
Experience in creating and maintaining knowledge base content.
Strong problem-solving orientation.

Why Cognizant?

Improve your career in one of the largest and fastest-growing IT services providers worldwide.
Receive ongoing support and funding with training and development plans.
Have a highly competitive benefits and salary package.
Get the opportunity to work for leading global companies.
We are committed to respecting human rights and building a better future by helping your minds and the environment.
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

About Cognizant

Cognizant (NASDAQ: CTSH) is an AI Builder and digital services company (ESN) developing comprehensive AI solutions that maximize investments for concrete results. Its deep expertise in business, processes, and technologies allows it to integrate the unique context of each organization into technological systems from engineering to production at scale. Its goal: to improve the efficiency of teams, create value, and enable large companies to remain competitive in a rapidly evolving world. For more information: cognizant.ai or @cognizant.

What to Know Before Applying

Work Authorization: Cognizant will only consider candidates for this position who are legally authorized to work in Canada without the need for employer sponsorship, now or in the future.
Accommodation Measures: If you have a disability that requires reasonable accommodation measures to conduct a job search or apply, please email [email protected] with your request and contact information.
AI in Our Recruitment Process: We use artificial intelligence (AI) tools to screen and evaluate applications efficiently. Our team then reviews the applications and decides who moves to the next step.
Job Opening: Unless otherwise stated, this position is currently open and we are seeking to fill it.
Language Requirements: We require all candidates to have a basic knowledge of English to facilitate internal communications. For positions in Quebec, the ability to communicate effectively in English is required as you will be providing services to and collaborating with English-speaking stakeholders located outside the province.
Inclusion: Cognizant is an equal opportunity employer. Your application and file will not be reviewed based on race, color, sex, religion, beliefs, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.

Benefits That Make a Difference

Our benefits program is designed with you in mind-so you can enjoy a balanced, healthy, and fulfilling life.

Financial Well-being

We regularly review market data to ensure that the compensation reflects the value you bring. Your benefits go beyond salary and may include pension plans with matching contributions, financial training, etc.

Physical and Mental Well-being

We encourage you to prioritize your well-being through paid leave, flexible work when possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With more than 350,000 roles at Cognizant, you will have the opportunity to explore new technologies, new sectors, and new locations-and develop the skills you need to advance your career.

Making a Real Impact

Think about the brands you rely on every day. Chances are, they also rely on us to strengthen their business. Here, you will turn bold ideas into solutions that improve people's lives around the world.

Your Journey to Cognizant

Here's what you can expect from our recruitment process. Please note that it may vary depending on the position and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open position that matches your skills and career goals, then show us why you are the perfect fit for that role. If no position matches your profile at the moment, please join our talent community.

Step 2: Talk to a Recruiter

If one of our recruiters determines that you are a good fit for the position, they will contact you to schedule a short interview to better understand your background and skills.

Step 3: Showcase Your Talents

If you and our team want to continue the process, you will meet with our hiring team. Some positions may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate's potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you informed.

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Service Desk Agent

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