Service Desk Agent

About the Position

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent.

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Responsibilities

• Demonstrate strong experience with service desk operations including incident management, request fulfillment, and escalation handling within a structured support environment.
• Possess practical knowledge of common enterprise end-user technologies such as operating systems, collaboration platforms, and productivity tools typically supported by service desk teams.
• Apply proven skills in using ticketing and service management platforms to log, categorize, prioritize, and track issues with emphasis on accurate data capture and workflow compliance.
• Exhibit clear and professional communication capabilities enabling effective interaction with users, technical teams, and business stakeholders in both onsite and remote settings.
• Show ability to analyze support trends, interpret performance metrics, and translate findings into actionable recommendations that optimize service desk processes.
• Bring experience in creating and maintaining knowledge base content including step-by-step resolution guides and user-facing help materials that enhance self-service.
• Display strong problem-solving orientation with capacity to handle multiple concurrent tickets while maintaining focus on quality outcomes and timely resolution.

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Requirements

• Service desk operations
• Incident management
• Ticketing
• Communication
• Problem solving

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We Offer

Improve your career in one of the largest and fastest-growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and building a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

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About Cognizant

高知特(Cognizant)（纳斯达克代码：CTSH）作为一家AI Builder和相关技术服务提供商，致力于通过打造全栈AI解决方案，帮助企业将人工智能投资转化为实际价值。公司凭借深厚的行业经验、流程优化和工程技术专长，将企业独特的业务场景融入科技系统，赋能组织释放人才潜能，推动切实成果，并帮助全球企业在瞬息万变的环境中保持领先。如需了解更多详情，敬请访问 cognizant.ai 或关注@cognizant。

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Hiring Information

薪酬信息截至本职位发布之日为准。Cognizant 保留在适用法律允许的范围内随时修改该信息的权利。

申请人可能需要通过现场面试或视频会议的方式参加面试。此外，候选人在每次面试时可能需要出示其当前所在州或政府签发的有效身份证件。

Cognizant 是一家提供平等就业机会的雇主。在招聘过程中，您的申请和候选资格不会因种族、肤色、性别、宗教、信仰、性取向、性别认同、国籍、残疾、遗传信息、怀孕、退伍军人身份或任何其他受联邦、州或地方法律保护的特征而受到影响。