Service Desk Agent

About the Position

We’re hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent.

Responsibilities

• Demonstrate strong experience with service desk operations including incident management, request fulfillment, and escalation handling within a structured support environment.
• Possess practical knowledge of common enterprise end user technologies such as operating systems, collaboration platforms, and productivity tools typically supported by service desk teams.
• Apply proven skills in using ticketing and service management platforms to log, categorize, prioritize, and track issues with emphasis on accurate data capture and workflow compliance.
• Exhibit clear and professional communication capabilities enabling effective interaction with users, technical teams, and business stakeholders in both onsite and remote settings.
• Show ability to analyze support trends, interpret performance metrics, and translate findings into actionable recommendations that optimize service desk processes.
• Bring experience in creating and maintaining knowledge base content including step-by-step resolution guides and user-facing help materials that enhance self-service.
• Display strong problem-solving orientation with capacity to handle multiple concurrent tickets while maintaining focus on quality outcomes and timely resolution.

Requirements

• Service Desk Operations
• Incident Management
• Request Fulfillment
• Escalation Handling
• Ticketing and Service Management Platforms
• Knowledge Base Content

We Offer

Improve your career in one of the largest and fastest-growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and building a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

About the Company

Cognizant (NASDAQ: CTSH) is a technology service provider and AI solutions developer. We bridge the gap between AI investments and real business value, developing holistic full-stack AI solutions for our clients. With our deep industry, process, and engineering expertise, we integrate the specific requirements of companies seamlessly into technology systems. This way, we unleash human potential, achieve tangible results, and secure the critical edge for global companies in a rapidly changing world. Learn more at cognizant.ai or follow us on @cognizant.

Additional Employment Information

The compensation information is accurate as of the publication date of this job posting. Cognizant reserves the right to modify this information at any time in accordance with applicable laws.

Candidates may be required to participate in interviews in person or via video conference. Additionally, candidates may be required to present a valid government-issued photo ID at each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered or rejected based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Benefits to Help You Thrive and Grow

Our benefits program is tailored to you, so you can lead a fulfilling, balanced, and healthy life.

Financial Security

We regularly review market data to ensure that compensation reflects the value you bring. Our benefits go beyond salary and can include, but are not limited to, retirement plans, financial education, and more.

Physical and Mental Health

We empower you to put your well-being first – through paid time off, flexible work models where possible, health benefits, counseling, our Mental Health Allyship Program, and much more.

Your Career, Your Path

With over 350,000 positions at Cognizant, you have the opportunity to explore new technologies, industries, and locations – and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you rely on. Chances are, they rely on us to power their business. Here, you turn bold ideas into solutions that improve lives everywhere.

Your Path to Cognizant

Here’s what to expect during our hiring process. Please note that this may vary by role and location. Visit our FAQs for more information.

Step 1: Apply for the Right Role

Find an open position that matches your skills and career goals, and show us why you’re the right fit for the job. Can’t find the right opportunity? Join our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, they’ll schedule a brief introductory call to learn more about you and how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team decide to move forward, you’ll engage with our hiring team. For some roles, technical assessments and/or client interviews may be required.

Step 4: Time for Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to find the right fit for you and for us – but you can trust that we’ll keep you updated along the way.

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