About the Position

We’re hiring!

At Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Agent.

Responsibilities

Demonstrate strong experience with service desk operations including incident management, request fulfillment, and escalation handling within a structured support environment.
Possess practical knowledge of common enterprise end-user technologies such as operating systems, collaboration platforms, and productivity tools typically supported by service desk teams.
Apply proven skills in using ticketing and service management platforms to log, categorize, prioritize, and track issues with emphasis on accurate data capture and workflow compliance.
Exhibit clear and professional communication capabilities enabling effective interaction with users, technical teams, and business stakeholders in both onsite and remote settings.
Show ability to analyze support trends, interpret performance metrics, and translate findings into actionable recommendations that optimize service desk processes.
Bring experience in creating and maintaining knowledge base content including step-by-step resolution guides and user-facing help materials that enhance self-service.
Display strong problem-solving orientation with capacity to handle multiple concurrent tickets while maintaining focus on quality outcomes and timely resolution.

Requirements

Incident management
Service desk operations
Ticketing
Service management
Communication

Why Cognizant?

Improve your career in one of the largest and fastest-growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and building a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

At Cognizant, we believe that our culture makes us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

About Cognizant

Cognizant (NASDAQ: CTSH) is an AI Builder and a digital services company (DSN) developing comprehensive AI solutions maximizing investments for concrete results. Its deep expertise in business, processes, and technologies allows it to integrate the unique context of each organization's technology systems from engineering to production at scale. Its goal: to improve the efficiency of teams, create value, and enable large companies to remain competitive in a rapidly evolving world. To learn more: cognizant.ai or @cognizant.

Additional Job Information

The information regarding the compensation for the position to be filled depends on the date of publication of the job offer. Cognizant reserves the right to modify this information at any time, subject to applicable laws.

Cognizant is an equal opportunity employer. Your application will be considered regardless of your race, color, sex, religion, beliefs, sexual orientation, gender identity, origin, disability, genetic information, pregnancy, veteran status, or any other criteria deemed discriminatory by European or French laws.

If you are a person with a disability, you can contact us by email at [email protected] if you wish to specify the accommodations necessary for the position or the upcoming interviews.

Candidates may be invited to participate in face-to-face or video interviews. In addition, candidates may be required to present a valid ID during each interview.

Benefits That Make a Difference

Financial Well-being

We regularly review market data to ensure that the compensation reflects the value you bring. Your benefits go beyond salary and may include pension schemes with counter-contributions, financial training, etc.

Physical and Mental Well-being

We encourage you to prioritize your well-being through paid leave, flexible work when possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With more than 350,000 roles at Cognizant, you will have the opportunity to explore new technologies, new sectors, and new locations-and develop the skills you need to advance your career.

Making a Real Impact

Think about the brands you rely on every day. Chances are, they also rely on us to strengthen their business. Here, you will transform bold ideas into solutions that improve people's lives around the world.

Your Journey to Cognizant

Here's what you can expect from our recruitment process. Please note that it may vary depending on the position and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open position that matches your skills and career goals, then show us why you are the perfect fit for this role. If no position matches your profile at the moment, please join our talent community.

Step 2: Talk to a Recruiter

If one of our recruiters determines that you are a good fit for the position, they will contact you to schedule a short interview to better understand your background and skills.

Step 3: Showcase Your Talents

If you and our team want to continue the process, you will meet with our hiring team. Some positions may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate's potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you informed.

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Service Desk Agent

Job description