Service Desk Technician

About the Position

We are looking for a user-focused Service Desk Technician with strong diagnostic ability and a clear service mindset. The role requires operational discipline, clear communication, and a focus on resolving incidents and requests effectively.

Location: Loulé / Flexible / Remote

Responsibilities

• Provide technical and functional support to our clients' users by email, telephone, self-service portal, and other channels.
• Diagnose and resolve technical issues quickly and rigorously.
• Act as the Single Point of Contact (SPOC), routing tickets to second-line support and partners whenever required.

Requirements

• Completed secondary education (mandatory).
• Fluency in English and Spanish (mandatory).
• Experience with Microsoft Office O365; certifications are valued.
• Experience in user-support roles such as Service Desk or Helpdesk.
• Knowledge of Windows, Active Directory, Exchange, and File Shares.
• Knowledge of VPNs, firewalls, proxies, and antispam systems.
• Knowledge of IM clients, hardware, and peripherals.

What We Value

• Drive and initiative.
• A strong sense of responsibility.
• Strong problem-solving ability.
• Strong interpersonal skills and team spirit.
• Availability for 24/7 shifts.
• A results-oriented approach.

What We Offer

• Regular professional-development opportunities.
• Office facilities supporting meals and snacks.
• Team-building activities and a close working environment.
• A flexible working model, remotely or in Loulé, depending on operational needs.

How to Apply

If you are looking for a support role with real exposure to operations and clients, send your CV, cover letter, and relevant experience.

Join Cyberprotech and help us deliver a consistent, close, and resolution-oriented technical service.

Continue application (PT) ↗