Service Excellence Associate (Remote)

About the Position

Service Excellence Associate (Remote)

This is a remote position open to any qualified candidate living in the United States.

Purpose:

We provide an exceptional experience through people, services, and technology. Our service standards of Security Quality, Courtesy, and Efficiency ensure alignment within our organization. We design and deliver relevant and engaging content that increases healthcare industry knowledge and develops technical and soft skills that promote career development at all levels.

Responsibilities

• Leading the effort of onboarding new employees into the organization.
• Facilitating classroom and virtual instructor-led training.
• Proposing and assisting in the creation of new procedures, products, or offerings which indirectly or directly generate training revenue.
• Collaborating with subject matter experts to ensure accuracy of course materials and relevance to target audience.
• Constructing curriculum development processes for both classroom-based and VILT.

Requirements

• Bachelor’s degree in Healthcare Management, Information Systems, or a related discipline.
• Minimum of two years' experience in delivering training curriculum for adult learners, working within a process or project-related field. Healthcare industry experience preferred.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Project, Salesforce, and Excel).
• Demonstrated ability to deliver effective training, assist in process documentation, and manage projects.
• Ability to conduct research, collaborating with subject matter experts and gathering and interpreting relevant data.
• Ability to write clear, concise explanations of complex concepts and engaging course content for a diverse audience of professionals.

Salary and Other Compensation

Applications will be accepted until August 14, 2026. The annual salary for this position is between $60,000 - $65,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

About the Company

Cognizant (Nasdaq: CTSH) is a creator of AI solutions and a technology services provider that connects AI investment with business value by developing full-stack AI solutions for its clients. Its deep industry knowledge, coupled with process and engineering expertise, enables it to incorporate the unique context of each organization into technology systems that amplify human potential, drive tangible results, and keep businesses ahead in an ever-changing environment. More information at cognizant.ai or @cognizant.

Additional Employment Information

The compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend in-person or video interviews. Additionally, candidates may be required to present their current state or government-issued identification during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

If you have a disability that requires reasonable accommodations to search for a job opening or to apply for a position, you may email [email protected] with your request and contact information.

Benefits That Help You Thrive

Our benefits program is designed with you in mind, so you can enjoy a full, balanced, and healthy life.

Financial Wellness

We regularly review market data to ensure that compensation reflects the value you bring. Your benefits go beyond salary and can include retirement plans, financial education, and more.

Physical and Mental Health

We give you the tools to prioritize your well-being through paid time off, flexible work options when possible, healthcare plans, counseling services, our Mental Health Allyship program, and much more.

Your Career, Your Way

With over 350,000 positions at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations, and develop the skills you need to grow your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they trust us to help power their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your Path to Cognizant

Here’s what you can expect from our hiring process. Note that it may vary by role and location. Explore our FAQs for more information.

Step 1: Apply to the Right Opportunity

Find an open role that matches your skills and career goals and show us why you’re the right fit for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, they’ll set up a brief introductory call to learn more about you and how your experiences and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to move forward, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Time to Decide

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us, but you can count on us to keep you informed.

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