Service Excellence Associate (Remote)

About the Position

Service Excellence Associate (Remote)

This is a remote position open to any qualified candidate living in the United States.

We provide an exceptional experience through people, services, and technology. Our service standards of Security Quality, Courtesy, and Efficiency ensure alignment within our organization. We design and deliver relevant and engaging content that increases healthcare industry knowledge and develops technical and soft skills that promote career development at all levels.

Responsibilities

• Leading the effort of onboarding new employees into the organization.
• Facilitating classroom and virtual instructor-led training.
• Proposing and assisting in the creation of new procedures, products, or offerings which indirectly or directly generate training revenue.
• Collaborating with subject matter experts to ensure accuracy of course materials and relevance to the target audience.
• Constructing curriculum development processes for both classroom-based and VILT.

Requirements

• Bachelor’s degree in Healthcare Management, Information Systems, or a related discipline.
• Minimum of two years' experience in delivering training curriculum for adult learners, working within a process or project-related field. Healthcare industry experience preferred.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Project, Salesforce, and Excel).
• Demonstrated ability to deliver effective training, assist in process documentation, and manage projects.
• Ability to conduct research, collaborating with subject matter experts and gathering and interpreting relevant data.
• Ability to write clear, concise explanations of complex concepts and engaging course content for a diverse audience of professionals.

We Offer

• Salary: Between $60,000 - $65,000 annually depending on experience and other qualifications.
• Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

About the Company

Cognizant (NASDAQ: CTSH) is a builder of AI solutions and a provider of technology services. We bridge the gap between AI investments and enterprise value by building full-stack AI solutions for our clients. Our deep knowledge of sectors, processes, and engineering enables us to anchor the unique context of an organization in technological systems. These systems enhance human potential, deliver tangible results, and give global enterprises an edge in a rapidly changing world. Discover more at cognizant.ai or follow us on Twitter.

Application Information

Applications will be accepted until August 14, 2026. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. Your application and candidacy will not be evaluated based on race, color, gender, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Employment Conditions

Our employment conditions program is designed with you in mind - so you can enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly assess market data to ensure that compensation aligns with the value you bring. Your employment conditions go beyond just salary and may include pension plans, financial education, and more.

Physical and Mental Health

We enable you to prioritize your well-being through paid leave, flexible working hours where possible, health insurance, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you have the opportunity to explore new technologies, sectors, and locations - and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they rely on us to power their business. Here, you'll turn bold ideas into solutions that improve lives around the world.

Your Path to Cognizant

This is what you can expect from our recruitment process. Please note that this may vary by role and location. Check our FAQs for more information.

Step 1: Apply for the Right Role

Find an open role that matches your skills and career goals and show why you're the right fit for the role. If you don't see a suitable role, consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a good match, they'll schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to continue the process, you'll interview with our recruitment team. Some roles may also require technical assessments and/or client interviews.

Step 4: Time for a Decision

Our team will then assess each candidate's potential to succeed in the role. This step may take some time as we want to find the right match - both for you and for us - but you can expect us to keep you updated.