About the Position

Service Excellence Associate (Remote)

This is a remote position open to any qualified candidate living in the United States.

Purpose

We provide an exceptional experience through people, services, and technology. Our service standards of Security, Quality, Courtesy, and Efficiency ensure alignment within our organization. We design and deliver relevant and engaging content that increases healthcare industry knowledge and develops technical and soft skills that promote career development at all levels.

Responsibilities

Leading the effort of onboarding new employees into the organization.
Facilitating classroom and virtual instructor-led training.
Proposing and assisting in the creation of new procedures, products, or offerings which indirectly or directly generate training revenue.
Collaborating with subject matter experts to ensure accuracy of course materials and relevance to the target audience.
Constructing curriculum development processes for both classroom-based and VILT.

Requirements

Bachelor’s degree in Healthcare Management, Information Systems, or a related discipline. A combination of education and work experience may be considered in lieu of a degree.
Minimum of two years' experience in delivering training curriculum for adult learners, working within a process or project-related field. Healthcare industry experience preferred.
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Project, Salesforce, and Excel).
Demonstrated ability to deliver effective training, assist in process documentation, and manage projects.
Ability to conduct research, collaborate with subject matter experts, and gather and interpret relevant data.
Ability to write clear, concise explanations of complex concepts and engaging course content for a diverse audience of professionals.

We Offer

Competitive salary between $60,000 - $65,000 depending on experience and other qualifications of the successful candidate.
Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits include Medical/Dental/Vision/Life Insurance, Paid holidays plus Paid Time Off, 401(k) plan and contributions, Long-term/Short-term Disability, Paid Parental Leave, and Employee Stock Purchase Plan.

About the Company

Cognizant (NASDAQ: CTSH) is an AI Builder and digital services company delivering end-to-end AI solutions that maximize investments for real results. Its deep expertise in business, process, and technology enables it to embed the unique context of each organization’s systems of engagement and execution at scale. Its goal: to improve the efficiency of teams, create value, and enable leading companies to remain competitive in a rapidly changing world. For more information: cognizant.ai or @cognizant.

What to Know Before Applying

Work Authorization: Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Reasonable Accommodations: If you have a disability that requires reasonable accommodation to search for a job or apply, please email [email protected] with your request and contact information.
AI in Our Recruitment Process: We use artificial intelligence (AI) tools to screen and evaluate applications efficiently. Our team then reviews the applications and decides who moves forward.
Job Opening: Unless otherwise noted, this position is currently open and we are seeking to fill it.
Language Requirements: We require all candidates to have a basic knowledge of English to facilitate internal communications. For positions in Quebec, the ability to communicate effectively in English is required as you will be providing services to and collaborating with English-speaking stakeholders located outside of the province.
Inclusion: Cognizant is an equal opportunity employer. Your application and record will not be reviewed based on race, color, sex, religion, beliefs, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.

Benefits That Make a Difference

Our benefits program is designed with you in mind-so you can enjoy a balanced, healthy, and fulfilling life.

Financial Well-being

We regularly review market data to ensure that compensation reflects the value you bring. Your benefits go beyond salary and may include retirement plans with matching contributions, financial training, and more.

Physical and Mental Well-being

We encourage you to prioritize your well-being with paid time off, flexible work where possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With more than 350,000 roles at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations-and develop the skills you need to advance your career.

Making a Real Impact

Think about the brands you rely on every day. Chances are, they also rely on us to power their business. Here, you’ll turn bold ideas into solutions that improve people’s lives around the world.

Your Journey to Cognizant

Here’s what you can expect from our recruitment process. Please note that it may vary by role and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open role that matches your skills and career goals, then show us why you’re the perfect fit for that role. If no role fits your profile right now, please join our talent community.

Step 2: Chat with a Recruiter

If one of our recruiters determines you’re a good fit for the role, they’ll contact you to set up a short conversation to better understand your background and skills.

Step 3: Showcase Your Talents

If you and our team want to move forward, you’ll meet with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you informed.

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Service Excellence Associate (Remote)

Job description