Service Excellence Associate (Remote)

About the Position

Service Excellence Associate (Remote)

This is a remote position open to any qualified candidate living in the United States.

We provide an exceptional experience through people, services, and technology. Our service standards of Security Quality, Courtesy, and Efficiency ensure alignment within our organization. We design and deliver relevant and engaging content that increases healthcare industry knowledge and develops technical and soft skills that promote career development at all levels.

Responsibilities

• Leading the effort of onboarding new employees into the organization.
• Facilitating classroom and virtual instructor-led training.
• Proposing and assisting in the creation of new procedures, products, or offerings which indirectly or directly generate training revenue.
• Collaborating with subject matter experts to ensure accuracy of course materials and relevance to the target audience.
• Constructing curriculum development processes for both classroom-based and VILT.

Requirements

• Bachelor’s degree in Healthcare Management, Information Systems, or a related discipline.
• Minimum of two years' experience in delivering training curriculum for adult learners, working within a process or project-related field. Healthcare industry experience preferred.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Project, Salesforce, and Excel).
• Demonstrated ability to deliver effective training, assist in process documentation, and manage projects.
• Ability to conduct research, collaborate with subject matter experts, and gather and interpret relevant data.
• Ability to write clear, concise explanations of complex concepts and engaging course content for a diverse audience of professionals.

Salary and Other Compensation

Applications will be accepted until August 14, 2026. The annual salary for this position is between $60,000 - $65,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

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About the Company

Cognizant(NASDAQ: CTSH) is a leading AI and technology services company that bridges the gap between AI investments and enterprise value by creating end-to-end AI solutions for our clients. Our deep industry, process, and engineering expertise helps us fuse the context of the enterprise with technology to augment human potential, drive observable results, and enable global enterprises to consistently lead in a changing world. Learn more at cognizant.ai or @cognizant.

Equal Employment Opportunity

Cognizant is an equal opportunity employer. Your recruitment and consideration for employment will not be denied or avoided by race, color, religion, belief, gender, nationality, age, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by local law.

Career Growth and Advancement

Our benefits program is designed with you in mind, to help you live a balanced, meaningful, and healthy life.

• Financial Security: We regularly review market data to ensure that your compensation reflects your value and contributions. Your benefits go beyond compensation to include retirement plans, financial education, and more.
• Physical and Mental Health: We empower you to prioritize your well-being with paid time off, flexible work arrangements, health plans, counseling, our Mental Health Allyship program, and more.
• Your Career Path, Your Way: With over 350,000 positions at Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations, while developing the skills you need to grow in your career.
• Real Impact: Think of the leading brands you rely on every day. Chances are, they rely on us to help strengthen their businesses. Here, you’ll turn bold ideas into solutions that improve the quality of life for people around the world.

Your Journey to Cognizant

Here’s what you can expect from our hiring process. Please note, steps may vary by role and location. Check out our FAQs to learn more.

Step 1: Apply for the Right Role

Find open positions that match your skills and career goals, and tell us why you’re a great fit. Can’t find the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If our recruiters think you’re a good match, they’ll set up a quick chat to get to know you, and discuss how your experience and skills align with the role.

Step 3: Showcase Your Talent

If both you and our team think it’s a good fit, you’ll interview with our hiring team. Some roles may require additional technical assessments and/or customer interviews.

Step 4: Decision Time

Our team will evaluate each candidate’s potential to succeed in the role. This step may take some time, as we want to find the best fit for you and us-but you can count on us to keep you updated along the way.

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