Service Excellence Associate (Remote)

About the Position

Service Excellence Associate (Remote)

This is a remote position open to any qualified candidate living in the United States.

We provide an exceptional experience through people, services, and technology. Our service standards of Security Quality, Courtesy, and Efficiency ensure alignment within our organization. We design and deliver relevant and engaging content that increases healthcare industry knowledge and develops technical and soft skills that promote career development at all levels.

Responsibilities

• Leading the effort of onboarding new employees into the organization.
• Facilitating classroom and virtual instructor-led training.
• Proposing and assisting in the creation of new procedures, products, or offerings which indirectly or directly generate training revenue.
• Collaborating with subject matter experts to ensure accuracy of course materials and relevance to the target audience.
• Constructing curriculum development processes for both classroom-based and VILT.

Requirements

• Bachelor’s degree in Healthcare Management, Information Systems, or a related discipline.
• Minimum of two years' experience in delivering training curriculum for adult learners, working within a process or project-related field. Healthcare industry experience preferred.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, Project, Salesforce, and Excel).
• Demonstrated ability to deliver effective training, assist in process documentation, and manage projects.
• Ability to conduct research, collaborating with subject matter experts, and gathering and interpreting relevant data.
• Ability to write clear, concise explanations of complex concepts and engaging course content for a diverse audience of professionals.

We Offer

• Compensation: The annual salary for this position is between $60,000 - $65,000 depending on experience and other qualifications of the successful candidate.
• Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

About the Company

Cognizant (NASDAQ: CTSH) is a technology services and AI solutions developer. We bridge the gap between AI investments and real business value, developing holistic full-stack AI solutions for our clients. With our deep industry, process, and engineering expertise, we integrate the specific needs of businesses seamlessly into technology systems. This way, we unlock human potential, achieve tangible results, and secure the critical edge for global companies in a rapidly changing world. Learn more at cognizant.ai or follow us on @cognizant.

Additional Employment Information

The compensation information is accurate as of the date of this job posting. Cognizant reserves the right to modify this information at any time, subject to applicable legal requirements.

Applicants may be required to participate in interviews in person or via video conference. Additionally, you may be required to present a valid government-issued photo ID at each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered or rejected based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristics under federal, state, or local law.

Benefits to Help You Thrive

Our benefits program is designed for you to lead a fulfilling, balanced, and healthy life.

Financial Security

We regularly review market data to ensure compensation reflects the value you bring. Our benefits go beyond salary and can include retirement benefits, financial education, and more.

Physical and Mental Health

We empower you to put your well-being first-through paid time off, flexible work models where possible, health benefits, counseling, our Mental Health Allyship program, and more.

Your Career, Your Path

With over 350,000 positions at Cognizant, you have the opportunity to explore new technologies, industries, and locations-and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you rely on. Chances are, they rely on us to power their business. Here, you turn bold ideas into solutions that improve lives everywhere.

Your Path to Cognizant

Here’s what to expect during our hiring process. Please note that this may vary by role and location. Visit our FAQs for more information.

Step 1: Apply for the Right Role

Find an open position that matches your skills and career goals, and show us why you’re the right fit for the job. Can’t find the right opportunity? Join our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, they’ll schedule a brief introductory call to learn more about you and how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team decide to move forward, you’ll engage in conversations with our hiring team. For some roles, you may also complete technical assessments and/or client interviews.

Step 4: Time for Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to find the right fit for you and for us-but you can trust that we’ll keep you updated along the way.

---

Still Looking for the Right Role?

Get the latest updates on job openings, recruiting events, and company news-tailored just for you!

Stay Informed

We care about your privacy

Thank you, your preferences have been updated.

By clicking "Accept All", you agree to the storing of cookies on your device to give you the most optimal experience using our website. We may also use cookies to enhance performance, analyse site usage and to personalise your experience.

Manage Settings