Service Operations Dispatcher (m/f/d)

About the Position

Service Operations Dispatcher (m/f/d)

Requisition ID: 78405

Location(s):

• Wien, Lower Austria, AT, 1020
• Wiesen, 1, AT, 7203
• Parndorf, 1, AT, 7111
• Zistersdorf, Lower Austria, AT, 2225

Work experience: Professional

Type of position: Full-Time

Job Family: Supply Chain and Logistics

Do you want to play an active role in shaping the energy future? At Vestas, you can!

As the global leader in wind energy, we drive innovation to create a more sustainable world. With us, you will take on responsibility, grow both professionally and personally, and work in an environment that encourages collaboration, courage, and fresh ideas.

Would you like to contribute your expertise in an international environment? At Vestas, you’ll find exciting projects, modern ways of working, and real opportunities to make an impact.

Take the next step and start your journey as a Service Operations Dispatcher (m/f/d).

About the Department

The Vestas North & Central Europe business unit is responsible for the sales, installation, and service of Vestas wind turbines in Central Europe. The service department is responsible for the maintenance and upkeep of our turbines. Our objective is to rank among the strongest business units in the Vestas Group, and teamwork plus clear communication are key.

Your Benefits

• Start & Perspective: Structured onboarding program and a permanent employment contract with long-term prospects
• Development & Skills: Varied work in a forward-looking industry and individual opportunities for professional growth
• Flexibility & Work-Life Balance: Overtime account, option to work from home up to 8 days per month, 25 days of vacation and the option for a sabbatical
• Add-Ons: Business bike, company pension plan
• Team & Culture: Scandinavian-inspired with flat hierarchies, informal culture, and positive team spirit
• The minimum salary according to the collective agreement for Job Category 3 in the first year is at least €2.727,40 (full-time equivalent based on 14 monthly payments); a higher salary is possible depending on qualifications and relevant work experience

Responsibilities

• Coordinate and prioritize service calls to resolve equipment malfunctions quickly and effectively
• Plan the efficient deployment of technical resources, monitor open work orders, and ensure they are processed on time
• Ensure the timely availability of materials and replacement parts so that service calls can be carried out smoothly
• Work closely with service teams and internal stakeholders to ensure a continuous flow of information
• Play a key role in reducing downtime, increasing equipment availability, and ensuring a high level of service quality
• Identify opportunities for improvement and help make service processes increasingly efficient

Requirements

• Completed vocational training in a technical or commercial field
• Structured approach to work and ability to coordinate processes effectively
• Basic understanding of technology and adaptability to new subjects
• Proficiency in using common IT applications, particularly MS Office and SAP; knowledge of Salesforce is a plus
• Very good written and spoken German and English skills
• Structured approach to work and clear perspective, even in demanding situations
• Value teamwork and effective communication
• Known for managing diverse tasks effectively and bringing a thorough, solution-driven mindset to work

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialized in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.

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