ServiceNow CSM Developer

About the Position

We are building a ServiceNow support team (SPM and CSM, self-hosted platform, L3 support) for a long-term client engagement. This is a multi-year engagement in an English-speaking, international working environment.

Responsibilities

• Develop and maintain Customer Service Management (CSM): scripting, Flow Designer, Glide APIs
• Deliver enhancements and defect fixes across the platform (SPM and CSM) within agreed delivery SLAs
• Build and support integrations around the CSM module
• Handle L3 development-level escalations and act as certified backup for SPM functional support

Requirements

• 3+ years of ServiceNow development, with hands-on CSM experience
• ServiceNow CIS-CSM certification
• ServiceNow CIS-SPM certification (you act as backup SPM subject-matter expert)
• ServiceNow Certified System Administrator (CSA)
• Solid scripting skills: Glide, Flow Designer, integrations
• Experience delivering IT services to international public organisations, governmental bodies or defence-sector clients in Europe, or on client-controlled restricted networks using client-furnished equipment
• Fluent working English (B2 or higher in listening, speaking, reading and writing)
• Working hours aligned to the client's business hours in Central Europe (CET), Monday to Friday
• Based in an EU country

Nice to Have

• Certified Application Developer (CAD), ATF experience
• Experience on self-hosted ServiceNow platforms
• Delivery under a formal security accreditation and change-approval regime

We Offer

• Multi-year engagement with long-term visibility
• Senior, English-speaking team and a technically demanding platform

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