About the Position

Social E-Commerce Consultant - TikTok (m/w/d) in Hamburg – Hybrid

Hamburg

Full-time

Permanent

Your Tasks

To further expand our business, we are looking for dedicated colleagues who will help us shape the future of social commerce. You know TikTok not just from the For You Page, but understand how brands build reach, community, and sales on TikTok. You think about content not in isolation, but along the entire customer journey – from the first attention to the purchase in the TikTok Shop.

Are you interested in E-Commerce, Social Commerce, and Creator Marketing, developing target group-specific strategies, and supporting brands in successfully using TikTok as a sales channel? Then you are exactly right with us.

To expand our Social Commerce team, we are looking for you as a Social E-Commerce Consultant - TikTok (m/w/d).

You will develop strategies with which brands successfully use TikTok as a performance, community, and commerce channel. Together with our performance, creative, and E-Commerce teams, you will develop scalable concepts for TikTok Shop, creator collaborations, live shopping, and social commerce campaigns. You will combine strategic consulting with operational implementation and ensure that content generates measurable business results.

More information at www.klickpiloten.de.

Responsibilities

Social Commerce & TikTok Strategy: You will develop social commerce strategies with a focus on TikTok Shop, live shopping, creator marketing, and performance content. You will advise our clients on shop setups, content strategies, creator concepts, and the successful integration of TikTok into existing e-commerce strategies.
E-Commerce & Customer Journey: You understand the entire customer journey – from the first content interaction through product discovery and conversion to customer retention. You will develop measures to increase reach, conversion, and sales.
Project Management & Coordination: You will coordinate campaigns, productions, and creator collaborations, keep track of timings, budgets, and stakeholders, and ensure smooth project progress. You will work closely with clients and interdisciplinary teams from performance marketing, creative, content, and e-commerce.
Performance & Optimization: You will analyze campaign results, shop metrics, and performance data, derive optimization potentials, and develop concrete measures to increase sales, ROAS, and conversion rate.
Creator & Community: You will develop creator strategies, manage collaborations, and identify suitable influencers for different target groups and products.
Innovation: You will observe trends in the field of social commerce, TikTok Shop, live shopping, and the creator economy, evaluate new features, and develop innovative consulting approaches for our clients. You will also be responsible for further developing our consulting portfolio in the field of social commerce and TikTok Shop.

Requirements

Your Profile

Several years of experience in social media, social commerce, or e-commerce.
Experience with TikTok Shop, TikTok Ads Manager, and ideally other commerce platforms such as Shopify or Shopware.
Understanding of e-commerce metrics such as conversion rate, ROAS, AOV, customer lifetime value, and customer journey.
Experience in developing or scaling TikTok shops, social commerce campaigns, or performance content.
Structured and independent working style with a high level of customer orientation.
Excellent communication and presentation skills.
Enjoyment of interdisciplinary collaboration with performance, creative, and e-commerce teams.
Very good German and English language skills.

Nice to Have

Experience with Shopify, Shopware, or other shop systems.
Experience in influencer and creator marketing.
Knowledge in live shopping and live commerce.
Experience with Amazon, Meta Shops, or other social commerce platforms.
Basic knowledge in content production and image and video editing.

We Offer

Great team spirit, collegial atmosphere, flat hierarchies
Exciting projects with our clients and well-known brands from e-commerce, industry, and consumer brands.
Flexible working hours and home office/remote options
Company pension scheme, Germany Ticket subsidy, company discount, and subsidy for Urban Sports Club/Wellpass membership
Modern central workplace in Stuttgart, Hamburg, and Berlin or remote option depending on agreements
Onboarding programs and regular training opportunities
A comprehensive benefits package, including MacBook and modern equipped working environment

About the Company

Short Profile

The KlickPiloten Digital Marketing Experts are a consulting and agency for online marketing from Stuttgart, with offices in Hamburg and Berlin. The KlickPiloten offer digital branding, content, and performance marketing for B2B and B2C. Whether SEO, Google Ads (Premier Partner) or LinkedIn, Instagram, Facebook Ads (official Facebook Business Partner), whether affiliate marketing, email marketing, Amazon, or RTB / performance display campaigns, we advise, coach, plan, and implement online campaigns as a service provider for customers and partners hyperlocally and internationally with our native speakers.

5 Reasons for the KlickPiloten

Varied Clients... from B2B and B2C, from corporations and SMEs, from e-commerce and lead, national and international brands
Benefits... internal coaching and support for certifications, free coffee specialties / tea and mineral water in our offices, fitness subsidy
Goodies... subsidy for company pension scheme, subsidy for VVS company ticket or HVV, offices near S-Bahn, central Stuttgart City (Feuersee), Landungsbrücken Hamburg, Berlin-Charlottenburg
**Top Location...**spacious lounge areas and concept offices, roof terrace with grill, casino and party room with billiards, table tennis
Events... Christmas party, team event, folk festivals/Wasen visit, trade fair visits (e.g., OMR), conference visits (e.g., SEOkomm)

Application Process

Do you want to support brands in establishing TikTok as a real commerce channel and strategically developing social commerce? Then we look forward to your application.

Feel free to show us projects or references from the areas of TikTok Shop, E-Commerce, Creator Marketing, or Performance Content – or alternatively send us a short introduction video.

Contact

Please send your application by email to [email protected]. Our recruiting team is available for any questions.

Career

From apprentice to trainee to junior. Then with experience to account manager and then to senior. We are also looking for team leaders (team lead) or subject matter experts. Everything is possible with the KlickPiloten. It is important to us to individually promote and develop each employee. With various certifications of our tools and partners as a basis as well as in feedback conversations, the current situation of each individual is discussed, wishes and interests for the future are formulated, and the further development of the employee is worked on together. We also promote, based on individual suitability, e.g., online marketing specialist, bachelor or master during your job, as well as further professional training qualifications such as online marketing or social media manager (IHK).

Here you can find our career page with more information.

Social E-Commerce Consultant-TikTok (m/w/d) in Hamburg – Hybrid

Job description