Sr AWS Developer (Amazon Connect)

About the Position

Sr AWS Developer (Amazon Connect)

We are seeking a skilled and proactive Sr AWS Developer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with Amazon Connect, AWS Lambda, and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.

Responsibilities

• Provide L2/L3 production support for Amazon Connect-based contact center solutions.
• Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
• Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback.
• Manage and query Amazon DynamoDB tables for real-time data access and updates.
• Collaborate with development and QA teams to ensure smooth releases and incident resolution.
• Implement logging and alerting using CloudWatch and other monitoring tools.
• Participate in on-call rotation and provide timely resolution to production incidents.
• Document support procedures, known issues, and resolutions.

Requirements

• Strong experience with Amazon Connect and its integration with AWS services.
• Proficiency in AWS Lambda (Node.js is preferred).
• Experience with AWS CodePipeline, CodeBuild, and CodeDeploy.
• Hands-on knowledge of Amazon DynamoDB, including table design and querying.
• Familiarity with CloudFormation for infrastructure as code.
• Excellent problem-solving and communication skills.

About the Company

Cognizant (Nasdaq: CTSH) is a creator of AI solutions and a technology services provider that connects AI investment with business value by developing full-stack AI solutions for its clients. Its deep industry knowledge, coupled with process and engineering expertise, enables it to incorporate the unique context of each organization into technology systems that amplify human potential, drive tangible results, and keep businesses ahead in an ever-changing environment. Learn more at cognizant.ai or follow us on Twitter.

We Offer

• Competitive Compensation: Regularly reviewed to reflect the value you bring.
• Financial Wellness: Benefits beyond salary, including retirement plans and financial education.
• Health and Well-being: Tools to prioritize your well-being, including paid time off, flexible work options, healthcare plans, counseling services, Mental Health Allyship program, and more.
• Career Growth: Opportunities to explore new technologies, industries, and locations with over 350,000 positions at Cognizant.
• Real-World Impact: Work with some of the largest brands you trust, helping to strengthen their business and convert bold ideas into life-enhancing solutions.

Application Process

1. Apply to the Right Opportunity: Find an open position that matches your skills and career goals and show us why you're the right fit for the job. If you don't see the right opportunity, consider joining our Talent Community.
2. Connect with Your Recruiter: If one of our recruiters sees a match, they'll arrange a brief introductory call to learn more about you and how your experiences and skills align with the role.
3. Showcase Your Skills: If our hiring team wants to move forward, you'll have an interview with our hiring team. Some roles may also require technical assessments and/or client interviews.
4. Decision Time: Our team will then review each candidate's potential for success in the role. This step may take some time as we want to find the right opportunity for both you and us, but rest assured, we'll keep you informed.

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Equal Employment Opportunity

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

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