Sr AWS Developer (Amazon Connect)

About the Position

We are seeking a skilled and proactive Sr AWS Developer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with Amazon Connect, AWS Lambda, and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.

Responsibilities

• Provide L2/L3 production support for Amazon Connect-based contact center solutions.
• Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
• Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback.
• Manage and query Amazon DynamoDB tables for real-time data access and updates.
• Collaborate with development and QA teams to ensure smooth releases and incident resolution.
• Implement logging and alerting using CloudWatch and other monitoring tools.
• Participate in on-call rotation and provide timely resolution to production incidents.
• Document support procedures, known issues, and resolutions.

Requirements

• Strong experience with Amazon Connect and its integration with AWS services.
• Proficiency in AWS Lambda (Node.js is preferred).
• Experience with AWS CodePipeline, CodeBuild, and CodeDeploy.
• Hands-on knowledge of Amazon DynamoDB, including table design and querying.
• Familiarity with CloudFormation for infrastructure as code.
• Excellent problem-solving and communication skills.

About the Company

Cognizant (NASDAQ: CTSH) is a technology services and AI solutions developer. We bridge the gap between AI investments and real business value by creating full-stack AI solutions for our clients. With our deep industry, process, and engineering expertise, we integrate the specific needs of businesses seamlessly into technology systems. This way, we unlock human potential, deliver tangible results, and secure the critical edge for global companies in a rapidly changing world. Learn more at cognizant.ai or follow us on Twitter.

We Offer

• Financial Security: Regular market data reviews to ensure compensation reflects the value you bring. Our benefits extend beyond salary and may include pension plans, financial training, and more.
• Physical and Mental Health: We prioritize your well-being with paid time off, flexible work models, health benefits, counseling, our Mental Health Allyship Program, and more.
• Your Career, Your Path: With over 350,000 positions at Cognizant, you have the opportunity to explore new technologies, industries, and locations-and build the skills needed to advance your career.
• Real-World Impact: Think of the biggest brands you rely on. They likely rely on us to strengthen their business. Here, you turn bold ideas into solutions that improve lives everywhere.

Application Process

Step 1: Apply for the Right Role

Find an open position that matches your skills and career goals, and show us why you are the right fit for the job. If you don't find the right opportunity, join our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, they will schedule an introductory call to learn more about you and how your experience and skills align with the position.

Step 3: Showcase Your Skills

If you and our team decide to move forward, you will have conversations with our hiring team. Some positions may require technical assessments and/or client interviews.

Step 4: Time for Decision

Our team will then review each candidate's potential to succeed in the role. This step may take some time as we want to find the right fit for you and for us-but you can trust that we will keep you updated.

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Note: The protection of your personal data is important to us. Before you proceed with your application, please carefully read Cognizant's Privacy Notice to understand what personal data we collect when you apply, what we do with your data, and what rights you have. Link to Cognizant's Privacy Notice

I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information.