Sr AWS Developer (Amazon Connect)

About the Position

We are seeking a skilled and proactive Sr AWS Developer to join our cloud contact center team leveraging Amazon Connect. The ideal candidate will have hands-on experience with Amazon Connect, AWS Lambda, and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.

Responsibilities

• Provide L2/L3 production support for Amazon Connect-based contact center solutions.
• Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
• Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback.
• Manage and query Amazon DynamoDB tables for real-time data access and updates.
• Collaborate with development and QA teams to ensure smooth releases and incident resolution.
• Implement logging and alerting using CloudWatch and other monitoring tools.
• Participate in on-call rotation and provide timely resolution to production incidents.
• Document support procedures, known issues, and resolutions.

Requirements

• Strong experience with Amazon Connect and its integration with AWS services.
• Proficiency in AWS Lambda (Node.js is preferred).
• Experience with AWS CodePipeline, CodeBuild, and CodeDeploy.
• Hands-on knowledge of Amazon DynamoDB, including table design and querying.
• Familiarity with CloudFormation for infrastructure as code.
• Excellent problem-solving and communication skills.

About the Company

Cognizant (NASDAQ: CTSH) is a builder of AI solutions and a provider of technology services. We bridge the gap between AI investments and enterprise value by building full-stack AI solutions for our clients. Our deep knowledge of sectors, processes, and engineering enables us to anchor an organization's unique context in technological systems. These systems enhance human potential, deliver tangible results, and give global enterprises an edge in a rapidly changing world. Discover more at cognizant.ai or follow us on Twitter.

Employment Terms

Our employment terms program is designed with you in mind - so you can enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly assess market data to ensure that compensation aligns with the value you bring. Your employment terms go beyond just salary and can include pension plans, financial education, and more.

Physical and Mental Health

We enable you to prioritize your well-being through paid leave, flexible working hours where possible, health insurance, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you have the opportunity to explore new technologies, sectors, and locations - and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they rely on us to power their business. Here, you'll turn bold ideas into solutions that improve lives around the world.

Your Path to Cognizant

Here's what you can expect from our recruitment process. Note that this may vary by role and location. Check our FAQs for more information.

Step 1: Apply for the Right Role

Find an open role that matches your skills and career goals and show why you're the right fit for the position. If you don't see a suitable role, consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a good match, they'll schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to continue the process, you'll interview with our recruitment team. Some roles may also require technical assessments and/or client interviews.

Step 4: Time for a Decision

Our team will then evaluate each candidate's potential to succeed in the role. This step may take some time, as we want to find the right match - both for you and for us - but you can count on us to keep you updated.

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I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information.